This listing was posted on ApplicantPro.
Technical Customer Service Representative
Location:
Milpitas, CA
Description:
Position Title : Technical Customer Service Representative Location: Milpitas, CA Duration: Full-time Company Description Six Sigma (the services division of Winslow Automation, Inc.) is the industry expert in the soldering and modification of high-reliability integrated circuits for space, telecommunications, military, and medical industries. With 30+ years of experience, we are one of the few remaining semiconductor manufacturing companies in Silicon Valley and we are here to stay! We believe in doing it right the first time and doing the right thing all the time. Our team of ~100 employees is continuously growing and we need honest, reliable, and fun individuals to join us. Why Join Us? Stable high-technology company, fun-loving team members 401(k), Profit Sharing, PTO, Vision, Dental, Health, Holidays Close to BART and light rail Proud to be 100% vaccinated/Must be fully vaccinated Position Summary: We are looking for a technical-oriented, dynamic, outgoing, customer-friendly individual. As a Technical Customer Service Rep, your primary role would include reviewing customer specifications and working with team members from Engineering, Quality, and Manufacturing to address customer concerns and technical inquiries regarding our services. Maintain excellent client relations and service while providing exemplary communication, technical efficiency, and problem-solving skills. Other duties include, but are not limited to preparing quotes, reviewing and accepting purchase orders and non-disclosure agreements. The individual in this position will report to the Customer Service Supervisor. Responsibilities: Assist customers via email, phone and on-site meetings to address their technical issues Focus on resolving customer's technical issues and questions regarding our products Collaborate with Engineering, Quality, and Manufacturing to address customer concerns Maintain composure and a positive attitude during difficult situations Enter data and use databases, customer portals, email, MS Windows, and office equipment Produce timely quotations per customer's request Verify and enter incoming purchase orders with previous quote history including price, lead time, and purchase order verifications Perform other duties as assigned Previous experience in a Sales Representative role is a plus Education & Experience Bachelor's Degree preferred Minimum 2 years of experience in customer service AS9100 and ISO 9000 quality management systems knowledge a plus Experience/knowledge of electronic components (semiconductor packages) and acronyms plus Technical knowledge and aptitude Strong customer relations skills Strong oral and written communication skills This position requires handling of sensitive information and may require obtaining a security clearance. Applicants must be U.S. citizens.
Company:
Six Sigma/Winslow Automation
Posted:
December 26 2023 on ApplicantPro
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPro
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Technical Customer Service Representative
Technical Customer Service Representative is a Customer Service Customer Service Representative Job at Six Sigma/Winslow Automation located in Milpitas CA. Find other listings like Technical Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Technical Customer Service Representative is a Customer Service Customer Service Representative Job at Six Sigma/Winslow Automation located in Milpitas CA. Find other listings like Technical Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.