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Mobile Workforce Dispatcher
Location:
Huron, SD
Description:
Mobile Workforce Dispatcher Work Location : Huron, SD Pay range : Union Rate ($18.95 to $27.07) Employment Status: Regular Full-time External candidates apply at northwesternenergy.com Internal candidates apply through iConnect . About this position: The Mobile Workforce Dispatcher works in a Control Center environment, responding to a variety of customer inquiries and technician requests typically through phone interactions. The Mobile Workforce Dispatcher assesses and schedules technician's workload for natural gas and electric service work. The Mobile Workforce Dispatcher will work closely with other departments to ensure efficient crew management. We offer great benefits: NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ 1,500 amazing people and serve 753,600 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including: 401K with company match up to 4% and non-elective contribution up to 7% Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA) Employee Assistance Program (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents) Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available) Tuition reimbursement Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities.) Paid company endorsed volunteer opportunities Paid training opportunities Paid time off starting on your first day, plus 10 paid holidays Benefits may vary by position or as negotiated as part of a collective bargaining agreement. About this job: Assure cost effective use of resources by communicating/coordinating with Distribution Operations Supervisors and Controllers Manage and modify gas and electric service orders Manage and monitor workload including short-cycle work, gas and electric maintenance work, DOT, contractor requests, and complete payroll entry Demonstrate proficiency with the computer software and web applications necessary to conduct daily workflow dispatching processes Work overtime in response to acute service needs Assure positive working relationships with technicians, Controllers, and management Complete required trainings and monthly meetings Dispatcher calls will be subject to call monitoring with a priority goal of achieving customer satisfaction Work effectively within a team environment and other work groups to accomplish organizational goals Demonstrate strong adherence to accuracy, safe work practices/processes, customer service, and attendance Job time is spent in an office environment mostly sitting or standing, using a computer terminal and phones with limited required walking You must agree to live within an area approved by the company that allows for adequate response to our customers in call out and emergency situations All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives Am I right for this job? Here's the success profile: Demonstrate and maintain a good safety record Must possess strong interpersonal communication skills High school diploma or equivalent, advanced education is preferred Ability to perform basic math functions Proficient with computers, web applications, and related equipment Excellent communication skills are required Good organizational and technical skills are necessary Ability to plan and prioritize dispatching responsibilities High volume dispatching and customer service experience preferred Requisition #3982 Posting Dates: March 28, 2023 through Open Until Filled Department/Division: Distribution Operations Control Employment Physical: Not Required Drug Test: Required Background Check: Required Relocation Benefit: Negotiable Telecommuting: None We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at 1-800-245-XXXX or at XXXX@northwestern.com . Job Posted by ApplicantPro
Company:
Northwestern Energy
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Mobile Workforce Dispatcher
Mobile Workforce Dispatcher is a Warehouse & Transportation Dispatcher Job at Northwestern Energy located in Huron SD. Find other listings like Mobile Workforce Dispatcher by searching Oodle for Warehouse & Transportation Dispatcher Jobs.
Mobile Workforce Dispatcher is a Warehouse & Transportation Dispatcher Job at Northwestern Energy located in Huron SD. Find other listings like Mobile Workforce Dispatcher by searching Oodle for Warehouse & Transportation Dispatcher Jobs.