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Field Technical Support Technician
Location:
Colorado Springs, CO
Description:
Work doesn't have to be boring, come have fun with us! WHAT WE DO: At ScooterBug|Best Lockers, we move people and secure valuables to make sure that leisure time is an experience above expectations. In order to maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition. ENJOY GREAT BENEFITS! HEALTHCARE BENEFITS: Medical, Dental, Vision, Health Savings Account, Flexible Spending Account ADDITIONAL BENEFITS: 401(k) retirement plan with employer match (Roth and Traditional Options), Basic Life/AD&D, Voluntary Life/AD&D, Short-Term Disability, Long-Term Disability WORK/LIFE BALANCE: Holidays, Paid Time Off, Family and Medical Leave, Military Leave AND MANY MORE! WHAT WE ARE LOOKING FOR: The Field Technical Support Technician provides accurate and timely technical support along with maintenance services for locker and mobility products located at various customer sites. Trouble-shoots hardware and software and supports both internal and external customers. This position will execute technical service visits and installations of locker and mobility equipment in the region. Planning work routines, establishing performance metrics, quality control, training, documenting, and effective communication are key elements of the position. Partners actively with Technical Support on understanding, analyzing, and auditing service and installation visits. Focuses on providing excellent customer service both internal and external, building strong relationships, safety, and best work practices with the goal of delivering exceptional results. WHAT YOU'LL DO: Performs maintenance services for mobility and locker equipment. Including strollers, wheelchairs, ECV's, lockers and other allied equipment Executes and carries out all service trip maintenance plans for the area Ensures timely and accurate completion of routine ongoing maintenance reports. Reviews maintenance reports and uses them as tools for future development Monitors the creation and updates of all call tickets in assigned region, including logs and databases with detailed and timely information Partners with Regional Service Manager, Field Technician Supervisor, and Technical Support to ensure all necessary customer operations manuals, MSDS notebooks, and ECV manuals on site are current Ensures timely and accurate completion of trip project reports from direct reports which include TMI's, TMR's, status reports, etc. Institutes service protocols at all the customer sites within the area, using it as a tool to improve communication and delivering targeted service Audits every project to ensure the work meets and exceeds the company standards. Works closely with the team on all projects to identify areas of improvement if any, making suggestions to the Reginal Service Manager and Field Technician Supervisor for solutions that can be included in any future service updates or service documentation Partners with Technical Support for documentation and assist with developing new material as required Adheres strictly to the Company's maintenance procedures, service routines, and schedules. Partners with Regional Service Manager and Field Technician Supervisor on developing and monitoring service metrics Ensures service routines are being performed and quality standards are being met, based on defined service metrics. Implements daily preventative maintenance standards Travels both domestic and international for installations, service support and trip audits based on business needs Exhibits the knowledge and ability to understand and achieve departmental goals Partners with the phone Technical Support on resolutions Leads Installation teams as needed Serves as the contact for all related support issues, providing advanced first level technology support Responds to support service issues and escalations Supports the Sales and Marketing teams on trade shows as requested Comply with all Company policies and procedures Performs other duties as assigned WHAT YOU'LL BRING: Associate degree or 5 years of experience in installing, configuring, and repairing personal computers (PCs), printers, and scanners 3+ years of supervisory and/or management experience 5+ years customer service experience in helpdesk or computer related industry traveling to customer sites and providing technical repair services Advanced knowledge and experience with Microsoft Office products and the following software packages: word processing, electronic spreadsheets, databases, schedulers/calendars, graphics/ desktop publishing, and communications. Possess advanced problem-solving skills with current standard Windows operating systems. Possess advanced problem-solving skills with knowledge of network and desktop hardware and software Experience in troubleshooting of various types of 5- and 12-volt circuits by operating a voltmeter Fundamental basic understanding of RS-232 and RS-485 serial communication Fosters a close working relationship with: Site installation team, Technical Support, Sales management, Operations teammates, and Finance group Able to work outdoors in a variety of weather conditions (warm or cold, wet or dry) Mechanically inclined and mechanically oriented Exhibits a willingness to work a flexible schedule that includes weekends and holidays Exhibits a willingness to travel both national and international Maintains a professional attitude in a fast-paced environment Able to work independently and with other team members with little direct supervision Valid driver's license Work with us and turn your job into a job you'll love! Job Posted by ApplicantPro
Company:
Scooterbug Best Lockers
Posted:
December 26 2023 on ApplicantPool
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More About this Listing: Field Technical Support Technician
Field Technical Support Technician is a Technology Technical Support Job at Scooterbug Best Lockers located in Colorado Springs CO. Find other listings like Field Technical Support Technician by searching Oodle for Technology Technical Support Jobs.
Field Technical Support Technician is a Technology Technical Support Job at Scooterbug Best Lockers located in Colorado Springs CO. Find other listings like Field Technical Support Technician by searching Oodle for Technology Technical Support Jobs.