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Site Manager
Location:
Brewer, ME
Description:
Position Summary: The Site Manager at Families Forward is responsible for leading all aspects of exceptional day-to-day service delivery at their assigned Opportunity Center(s). Depending on caseload size and proximity, Site Managers may be assigned to one large Opportunity Center or, they may be responsible for the oversight of several smaller centers. In addition, the Site Manager is responsible for managing the workflow, performance, and coaching of a designated Site Supervisor. Essential Job Functions: Acts as a member of the Families Forward Leadership team. Collaborates with the Regional Director to manage a high-performing, data-driven team that is equally committed to the needs of individuals served and to achieving exceptional outcomes. Responsible for the management and delineation of respective responsibilities to a Site Supervisor Upholds and ensures that all employees within their Opportunity Center(s) are fully informed of agency policies and expectations. Runs reports in Fedcap CARES and uses data to plan daily and weekly tasks and create longer-term strategies for site achievement. Analyzes site data and metrics for strengths and areas for improvement in performance and efficiency while identifying priority areas for staff and their assigned caseload. Conducts monthly case reviews to ensure compliance, quality, and adherence to standards. Responsible for the hiring, orientation, and training of employees. Communicates effectively and transparently to ensure staff are aware of policy, program, and agency changes. Recognizes and escalates concerns that may compromise operations and contractual obligations. Coaches and supports staff in developing the skill sets and knowledge required to excel in their jobs. Provides regularly scheduled supervision for direct reports and conducts a staff meeting at least once a month. Evaluates staff performance and identifies needed training and professional growth opportunities. Coordinates all site operations including logistics, facilities, staffing, and adherence to program model and workflow. Investigates and provides follow-up and mediation for program participant and staff concerns. Manages site calendar and PTO requests from staff to ensure coverage and business needs are met. Reviews and approves mileage and reimbursement requests to ensure their accuracy and adherence to agency policies. Represents Fedcap and Families Forward with all stakeholders and in the community in a positive and professional manner. Perform other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Education and Experience : Bachelor's degree or higher education and/or equivalent experience. 5+ years of program management and supervisory experience. Non-profit experience preferred. Demonstrated track record for building and developing community partnerships. Valid driver's license required. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Equal Opportunity Employer #FedcapMAINE About Us Mission: Fedcap, Inc. makes high-outcome, life-changing, sustainable differences for individuals and families to improve their economic well-being through work.Fedcap, Inc. offers a wide array of programs and services to help individuals achieve success in education and employment and become self-sufficient adults. Our specific focus areas include case management, work readiness, vocational and employer-based training, job placement, and post-placement supports.Fedcap, Inc. provides a broad range of services to thousands of individuals across a growing footprint, helping them achieve economic and social well-being. Our team of talented, caring staff are passionate about our work. They are committed to ensuring that every individual served can experience the dignity that comes from a job.Fedcap, Inc. launched as part of The Fedcap Group in 2018. Job Posted by ApplicantPro
Company:
Families Forward
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Site Manager
Site Manager is a Executive Manager Job at Families Forward located in Brewer ME. Find other listings like Site Manager by searching Oodle for Executive Manager Jobs.
Site Manager is a Executive Manager Job at Families Forward located in Brewer ME. Find other listings like Site Manager by searching Oodle for Executive Manager Jobs.