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Information Technology (IT) Support Technician
Location:
Austin, TX
Description:
NYOS Charter School IT Support Technician Reports to: Assistant Director of IT Service days: 260 About NYOS: NYOS, an acronym for "Not Your Ordinary School', is a public charter with two campuses located in North Austin. NYOS educates the whole student. We foster a collegial PreK-12 program that challenges each learner with rigorous academics, innovative strategies, and expectations for civic engagement. Primary Role: The IT specialist position installs, modifies, and makes minor repairs to company computer hardware and software systems, provides technical advice and support to system users, and provides technology training for end users. Along with continued support to IT systems, networks, and end users, the IT Support Technician also maintains and updates the website as needed. Professional Requirements High school diploma or equivalent Experience in IT preferred Experience using Google Suites required Experience with Microsoft products (Office 2016, Windows 10, etc.) preferred Training or customer service experience preferred Must be able to work with small electrical components Must be willing to learn and build new skills as they pertain to the existing environment and changes to the network infrastructure Must be able to work in ceilings and on rooftops Experience usingInvgate Help Desk or help desk systems preferred Must be able to lift up to 50 pounds Technical Responsibilities and Duties: Providing end-user help desk support Work with a team to plan, test and deploy hardware and software in the district Monitor and perform preventative maintenance, for workstations & notebooks as needed Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution using the internal helpdesk software Act as a link between end users and higher-level support Administrative Responsibilities and Duties: Oversee the return/repair of faulty equipment Maintain SLAs for tickets and communicate status to staff members Track and maintain inventory Google domain support (e.g. Add, remove users, reset passwords) The requirements detailed in this job description are not exclusive. Staff may be required to follow other instructions and perform other related duties as detailed by their supervisor. Compensation and Benefits: NYOS offers competitive salaries commensurate with experience. We also offer a comprehensive package of benefits including: Health, dental and vision insurance Short & Long-term disability Participation in the Texas Teachers Retirement System in lieu of Social Security Tax 403b and 457b investment plans Health Savings Accounts 10 days Paid Time Off Discounted Health Club Membership A culture of continuous learning with opportunities for professional development Essential Functions Physical abilities include but are not limited to the items listed above and being able to communicate information clearly as well as the ability to see objects at a close range and at a distance, in order to establish and maintain safe and effective working relationships with staff and students. (Fingerprinting and background checks are mandatory for all applicants) NYOS Charter School is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, national origin, sex, or disability, in hiring or providing education or access to benefits of educational services, activities, and programs. The Executive Director has been designated to coordinate compliance with the nondiscrimination requirements of Title IX. The Director of Special Services has been designated to coordinate compliance with the nondiscrimination requirements of Section 504 of the Rehabilitation Act. Both can be reached at 12301 N. Lamar Blvd., Austin, TX 78753, 512-583-XXXX. Job Posted by ApplicantPro
Company:
Nyos Charter School
Posted:
December 26 2023 on ApplicantPool
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More About this Listing: Information Technology (IT) Support Technician
Information Technology (IT) Support Technician is a Production Technician Job at Nyos Charter School located in Austin TX. Find other listings like Information Technology (IT) Support Technician by searching Oodle for Production Technician Jobs.
Information Technology (IT) Support Technician is a Production Technician Job at Nyos Charter School located in Austin TX. Find other listings like Information Technology (IT) Support Technician by searching Oodle for Production Technician Jobs.