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Flex Operator
Location:
Columbus, OH
Description:
POSITION SUMMARY Performs responsible work operating a company vehicle to provide on-demand public transit service, or first-and-last mile, service to COTA customers by transporting passengers in a manner that is safe, welcoming, reliable, courteous and timely. Provides overall day-to-day management of vehicle operations while creating customer satisfaction and building a stronger community. ESSENTIAL JOB FUNCTIONS Creates an overall positive customer experience by ensuring passengers arrive safely and timely to their desired destination while communicating effectively and providing superior customer service; Complies with all state and local traffic laws while s afely operating ADA-compatible company vehicles to provide on-demand public transit service, or first-and-last mile service, to customers within service areas defined by the Authority; Properly follows navigational directions from GPS and manages routes through the use of mobile app technology; Safely assists passengers, utilizing wheelchairs or other mobility devices, upon entering and exiting the vehicle; operates wheelchair lift and properly secures wheelchairs, while adhering to ADA guidelines; Demonstrates ability to deal with unforeseen circumstances, or delays, peacefully and professionally; uses advanced driving techniques to better improve time management and safety; Performs work in accordance with COTA operating rules and regulations; Speaks coherently and plainly in order to provide customers with accurate and pertinent information; Assures a neat appearance, professional demeanor, customer-friendly attitude and a desire to exceed expectations; Conducts safety checks and other various inspections, as required; Ensures the vehicle is maintained in excellent condition and cleaned regularly; Must be willing to work any shift and day as required; Assists COTA in achieving its affirmative action goals and in eliminating discrimination on the basis of race, religion, sex, age, national origin or disability; and Regular, predictable and punctual attendance required. EDUCATION & EXPERIENCE Requires a High School Diploma or equivalent and one (1) year of experience in a customer service oriented field ; and Must have at least one (1) year of licensed driving experience in the United States; or at least three (3) years if under the age of 23. LICENSES & CERTIFICATIONS Must be at least 21 years old and have a valid Ohio Driver's License. KNOWLEDGE, SKILLS, & ABILITIES Knowledge of on-demand public transit service and COTA operating systems; Knowledge of the city and COTA's routes and service area; Knowledge of mobile applications; ability to learn transit-specific software, as required; Ability to demonstrate strong organizational and time management skills; results-driven; Skills in effective and efficient self-management; Ability to interact with diverse populations and articulate effectively, exhibiting excellent communication skills; Ability to successfully pass the post-offer physical capability testing and meet the physical requirements; Ability to maintain reliable transportation; and Ability to obtain a driver's abstract; may be subject to specific driving record criteria. Job Posted by ApplicantPro
Company:
Central Ohio Transit Authority
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Flex Operator
Flex Operator is a Construction Operator Job at Central Ohio Transit Authority located in Columbus OH. Find other listings like Flex Operator by searching Oodle for Construction Operator Jobs.
Flex Operator is a Construction Operator Job at Central Ohio Transit Authority located in Columbus OH. Find other listings like Flex Operator by searching Oodle for Construction Operator Jobs.