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Player Rewards Representative (Player Rewards Center/Front Desk)
Location:
Bell Gardens, CA
Description:
JOB SUMMARY: Player Rewards Representative (Player Rewards Center/Front Desk) greets guests; answers telephones calls and directs calls throughout the casino. Acts as liaison between guests and Gaming staff, keeps customers informed about promotions and Advertising/Marketing programs by performing the following duties. ESSENTIAL DUTIES & RESPONSIBILITIES: Greets guests in a warm and friendly manner. This individual interacts directly with the guest; therefore, a professional, friendly demeanor and great communication skills are essential. Assists with greeting and hosting Special Events and VIP parties. Answers a high volume of telephone calls with an appropriate, cheerful, and helpful greeting and directs calls to the appropriate extension. Screens calls, may be required to take and relay messages in a prompt and efficient manner. Gives outside lines as directed by each department's policy. At times, this individual will be required to locate other personnel for deliveries. Facilitates incoming and in-house calls for Engineering, Housekeeping and other service supervisors. Responsible for Coat Check and Lost and Found. Facilitates customer concerns and directs them to the appropriate person or assists them through the proper channels. Maintains current information regarding promotions at Parkwest Bicycle Casino throughout the casino. Coordinates and maintains signage and banners throughout the casino. Maintains logs and tournament results for Parkwest Bicycle Casino and other casinos for customer viewing. Distributes/disseminates tournament calls and provides detailed and accurate information for players. Coordinates hotel accommodations and transportation arrangements for VIP customers at the direction of Gaming Management or Executives. Maintains logs for hotel comps, shipping, and media trafficking. Performs data entry for Parkwest Bicycle Casino player tracking, rewards system, and marketing promotions as needed while entering data for marketing promotions. Must be available on call and to work overtime when necessary. Must be available to work all shifts as needed. Parkwest Bicycle Casino is a customer service business and, as such, customer relation is an essential job duty and responsibility of every team member. Other job-related duties as assigned. EDUCATION / EXPERIENCE: High School Diploma or General Education Degree (GED); plus three years casino operations related experience and/or marketing experience and/or training; or equivalent combination of education and experience. Computer Literate a must. ***MUST BE 21 YEARS OF AGE*** EEO/AA/Minority/Female/Disability/Veteran Employer Job Posted by ApplicantPro
Company:
Parkwest Bicycle Casino
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Player Rewards Representative (Player Rewards Center/Front Desk)
Player Rewards Representative (Player Rewards Center/Front Desk) is a Clerical Front Desk Receptionist Job at Parkwest Bicycle Casino located in Bell Gardens CA. Find other listings like Player Rewards Representative (Player Rewards Center/Front Desk) by searching Oodle for Clerical Front Desk Receptionist Jobs.
Player Rewards Representative (Player Rewards Center/Front Desk) is a Clerical Front Desk Receptionist Job at Parkwest Bicycle Casino located in Bell Gardens CA. Find other listings like Player Rewards Representative (Player Rewards Center/Front Desk) by searching Oodle for Clerical Front Desk Receptionist Jobs.