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Member Advocate II (Hybrid)
Location:
Highlands Ranch, CO
Description:
*An Inspiring Culture *Generous Benefits *A Feeling of Purpose* Red Rocks has it all! A career at Red Rocks helps you live purposefully while igniting joy and inspiring others! As a credit union, Red Rocks is more than a financial institution. We are a member-owned financial cooperative that relentlessly cares for others, stays focused on doing the right thing, and is committed to serving our members and community. Pretty great, right? You could be a part of it all! Red Rocks is a dynamic and energizing place to work, and not just because of the inclusive culture. Top Reasons to Join Our Team: Flourish in a culture of servant leadership where we relentlessly care for others. Thrive in an environment where we do the right thing with excellence and integrity. Partner in our unwavering commitment to the good of humanity. Collaborate to drive innovative financial solutions through World-Class Technology. Enjoy a purpose-driven organization that ignites joy, empowers impact, and inspires good. We relentlessly care for your whole person. How so? At Red Rocks Credit Union, we offer the following wellness benefits: Physical Wellness Medical insurance Employer paid Dental, Vision, Short Term Disability, Long Term Disability, and Life Insurance for employees Financial Wellness Employer match for 401(k) with no vesting period Red Rocks Cares Employee Financial Wellness Program Self-Care Flexible Paid Leave Birthday PTO Floating and sick days for new hires Required five consecutive days off each year Are you looking to be part of an organization whose purpose is to make a lasting impact in our community? Red Rocks Credit Union may be the place for you! Apply now and get ready to rock your career! We are looking for a Member Advocate II (Hybrid) to join our team could that be YOU ?! ... Let's find out... Are you passionate about the opportunity to make a difference ? Do you consider yourself to be a life-long learner ? Translation: do you ask questions, seek resources, and look for opportunities to grow your career? Do you have a desire to learn financial wellness ? Do you have basic knowledge of savings and credit ? Do you have basic knowledge of fraud/assisting members with fraud issues? Can you handle a little freedom?" ? - Sometimes things don't go as planned and you have to solve a new problem, while staying within safe guidelines. Are you looking for a fun and positive work environment that values teamwork and lets you have the weekends off? If you enthusiastically answered "yes" to the questions above, this might be the position for you! What do Red Rocks Credit Union Member Advocates do? Work as a financial guide for our members by responding to their concerns, solving their problems, providing expert advice, and partnering with them for their financial future. Spend time answering the phone, assisting members with their questions and needs. However, it is a launchpad to the next role that includes more advanced consulting. We love it when you develop solid, personalized relationships! Excite our members with excellent service and learning how to advise members to live their best financial lives. This role requires learning the basics of financial wellness and credit, and it assists members with opening the right deposit products for them and referring for loan products. Comply with all policies and procedures, including without limitation, acting professionally, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of the member Deliver outstanding Member Experience by providing courteous and articulate service in both written and verbal forms via telephone and online channels. Demonstrate strong analytical and problem-solving skills with minimal supervision. Process financial requests including online banking assistance, stop payments, wire transfers, and other monetary transactions. Engage in and identify educational and cross-selling opportunities to help our members in "Whatever Step of Their Journey They are On". At last, the Member Advocate II Hybrid role... Reports to: Member Advocacy Manager and/or Call Center Supervisor Typically, this position requires at least 6 months of experience. If you have more experience in financial services - even better, but it's not required. This position typically pays between $19.00-$22.00 per hour, depending on experience. This position can be either Full time or Part time. This role occasionally requires being present in the branch location. This position allows you to work from part-time (2-3 days/week) after initial training is complete $750 HIRING BONUS! Hiring Bonus will be paid after 90 days of employment at our Town Center Branch (not available for corporate positions). This is a limited time offer and can end at any time Job Posted by ApplicantPro
Company:
Red Rocks Credit Union
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Member Advocate II (Hybrid)
Member Advocate II (Hybrid) is a Customer Service Member Advocate II Job at Red Rocks Credit Union located in Highlands Ranch CO. Find other listings like Member Advocate II (Hybrid) by searching Oodle for Customer Service Member Advocate II Jobs.
Member Advocate II (Hybrid) is a Customer Service Member Advocate II Job at Red Rocks Credit Union located in Highlands Ranch CO. Find other listings like Member Advocate II (Hybrid) by searching Oodle for Customer Service Member Advocate II Jobs.