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Safe Alliance - Client Care Specialist PRN
Location:
Charlotte, NC
Description:
Job Summary The Client Care Specialist 2 at the Shelter supports the agency by providing hope and healing to victims of domestic violence, sexual assault and child abuse and emotional trauma by providing administrative support to direct service and leadership staff. This position is for an "as needed" Client Care Specialist, so flexible hours are required. RESPONSIBILITIES Using trauma-informed, client-centered approach: Client Care Answer agency phone calls, screen and direct callers as appropriate, provide accurate description of services, and refer to external services as necessary Act with clients in mind and work to meet client needs and expectations to the extent possible Gather initial intake information, connect with appropriate staff member Provide crisis intervention services by telephone or in person as necessary including responding to hotline calls Manage behavior within shelter by enforcing structure keeping clients in mind Respond to area hospitals to provide rape crisis support as necessary Administration Maintain accurate database information by entering required client information Partner with direct care staff to maintain up-to-date client files (may include electronic/physical files) Support office function by handling mail and maintaining supply of current forms Keep client and staff work spaces clean and functioning Maintain up to date inventory of needed supplies for staff and clients Verify and print out timecard in an accurate and timely manner. Adhere to agency procedures concerning documentation, Critical Incident Reports and Client Satisfaction Surveys and Participate in the Quality Assurance Process. Stewardship Support agency mission and stay up to date on agency policy and procedures by participating in at least 75% of scheduled Weekend/Overnight Staff Meetings; attend additional agency meetings and committees as requested by supervisor. Work at least two holidays and at least once per quarter in order to stay on the relief schedule. Promote and maintain professional relationships with agency staff, volunteers, and community partners Professional Development Maintain and develop skills and knowledge by attending training and ensuring licensure and certifications are up to date needed for the job MINIMUM REQUIREMENTS Safe Alliance may still be subject to government mandated vaccine requirements and testing as outlined by the OSHA Emergency Temporary Standard. All applicants must be willing to submit proof of vaccination status or test weekly. High School diploma or equivalent required 1 year administrative or customer care Work hours vary and include evening and weekend work PREFERENCES Bachelor's or Associate's degree preferred Experience working with victims Experience in human services field Spanish speaking preferred No calls, emails, or visits pleas e . For immediate consideration, please formally apply online and provide a resume and cover letter. The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned. Safe Alliance may still be subject to government mandated vaccine requirements and testing similar to the ones outlined by the OSHA Emergency Temporary Standard. As a condition of employment you must be willing to submit proof of vaccination or submit testing results weekly or as outlined by the agency. Proof of vaccination status must be provided at hiring and/or upon request by the agency. Accommodations: Safe Alliance will engage in an interactive process with employees requesting medical or religious accommodations The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.
Company:
Children Family Services Center
Posted:
December 26 2023 on ApplicantPool
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More About this Listing: Safe Alliance - Client Care Specialist PRN
Safe Alliance - Client Care Specialist PRN is a Jobs Safe Alliance - Client Care Job at Children Family Services Center located in Charlotte NC. Find other listings like Safe Alliance - Client Care Specialist PRN by searching Oodle for Jobs Safe Alliance - Client Care Jobs.
Safe Alliance - Client Care Specialist PRN is a Jobs Safe Alliance - Client Care Job at Children Family Services Center located in Charlotte NC. Find other listings like Safe Alliance - Client Care Specialist PRN by searching Oodle for Jobs Safe Alliance - Client Care Jobs.