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Membership Billing Coordinator - Residential Service HVAC | Hvac in Installation, Maintenance &1

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Membership Billing Coordinator - Residential Service HVAC

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Location:
Gastonia, NC
Description:

Are you ready to have a great career opportunity where you can use your experience to help our customers receive WOW Service? If so, we are currently searching for the right person to fill our position as the Membership Billing Coordinator. This position handles all our Loyalty Club Memberships with our valued Residential HVAC maintenance plan customers. If you have a great work ethic and reliability, we would love to get to know you! About GSM Services GSM Services has been providing high-quality home and commercial improvement services to the Greater Charlotte area since 1927. We offer a wide variety of services for residential and commercial properties, including heating and cooling, insulation, and roof repair and replacement. The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together. Experience: 1 or more years' experience in office administration Skill Level: Performs a variety of tasks to support the Residential Service Team Telephone contact for all Residential membership customers: includes updating customer records, setting up appointments, and following up with customers on a variety of issues Supports leadership and coworkers while maintaining the mission, vision and beliefs of GSM Services Represents the company through telephone customer contact Develops a daily game plan for the division and follows through with designated tasks Creates new Loyalty Club membership agreements and process renewals Tracks expiring memberships; contact and follow up with customers during renewal process Processes monthly draft payments as scheduled Processes cancellation of memberships as needed Contacts customers to obtain updated draft information for declined payments Rectifies and/or collect past due balances that are membership related Process weekly report of all new memberships, renewals, and cancellations Assists customers and technicians in pricing and adjusting memberships Assists Residential Sales team with new agreements sold during job installations Meets with Residential Team Leader to develop strategies and manipulate membership processes based on customer and technician feedback Performs other duties as assigned Requirements: Knowledge of customer service principal and practices Skill in operating personal computer and programs such as scheduling, spreadsheet, database, and word processing software. Skill in verbal and written communication Ability to read and write English to a High School level Must have High School Diploma or GED Ability to handle a variety of tasks. Ability to perform accurate data entry. Possess talent and personal traits: Customer Focus Self-Management Planning and Organization Empathetic Outlook Resiliency Teamwork Diplomacy & Tact Integrity GSM Services is ready to hear from you and help you get started with a great career. If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers: https://www.youtube.com/playlist?list=PLtb8tsnrZf3_GX2TUcGP10pqrI8qdh0mE
Company:
GSM Services
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Membership Billing Coordinator - Residential Service HVAC
Membership Billing Coordinator - Residential Service HVAC is a Installation, Maintenance & Repair Jobs Hvac Job at GSM Services located in Gastonia NC. Find other listings like Membership Billing Coordinator - Residential Service HVAC by searching Oodle for Installation, Maintenance & Repair Jobs Hvac Jobs.