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Guest Services Manager
Location:
Layton, UT
Description:
Get ready for a fun, fast-paced environment where you can truly make an impact on our guests! As a full-time Guest Services Manager , you'll be responsible for creating memorable stays for our guests and leading a team of stellar hospitality professionals.Work onsite and enjoy a competitive salary based on your experience. Plus, enjoy amazing perks such as a Hilton team member travel program, health, dental, vision, a 401k with a 4% company match, and PTO. Join our hotel front desk team and take your hospitality career to the next level! ABOUT THE COMPANY Conveniently located in close proximity to the Davis Conference Center and a plethora of restaurants, Hilton Garden Inn Layton offers the perfect balance of work and leisure. We take pride in offering all the amenities needed to make our guests' stay comfortable and enjoyable. Our Great American Grill serves delicious meals for breakfast, lunch, and dinner, and our indoor pool and whirlpool are perfect for relaxing after a long day.We believe in investing in our employees and offer numerous opportunities for growth and advancement within our organization. Whether you're just starting your career or looking to take the next step, our hotel provides a supportive environment that encourages learning and development! A DAY IN THE LIFE OF A GUEST SERVICES MANAGER As a Guest Services Manager, you are responsible for ensuring that every guest leaves satisfied, which involves responding to each guest's needs personally and empowering your team to do the same. You make sure that the hotel front desk staff complies with cash handling, credit, and check cashing policies and procedures, and that the staff is knowledgeable about incoming groups and new accounts. With attention to detail, you create the front desk schedule and ensure all shifts are covered.You work closely with the director of sales to be informed of recent developments and upcoming events. You know the hotel's demand segments and sources of business for each, ensuring proper rates and inventory are loaded correctly. You also assist the general manager with city ledger billing and maintenance.Your ability to prioritize multiple tasks is key to ensuring that daily checklists are completed. Overall, this job offers an upbeat, challenging, and rewarding environment for someone who is dedicated to providing excellent customer service and is looking for an opportunity to make a positive impact on guests and team members alike! QUALIFICATIONS FOR A GUEST SERVICES MANAGER Ability to communicate effectively with guests, co-workers, managers, and vendors Prior hotel front desk service Ability to lift 25+ pounds and stand/walk for prolonged periods of time Ability to maintain a positive attitude in difficult situations Computer skills Physical ability for pushing, pulling, bending, stooping, upward reaching Can you provide exceptional hospitality and customer service with a smile? If so, this may be the perfect position for you! WORK SCHEDULE This customer service position typically works a mix of afternoon to evening shifts (3-11 pm) with some daytime shifts sprinkled in depending on the needs of the hospitality team. ARE YOU READY TO JOIN OUR HOTEL FRONT DESK TEAM? If you believe that this customer service position matches your requirements, applying for it is a breeze. The whole application process can be completed in under 3 minutes. Best of luck!Location: 84041 Job Posted by ApplicantPro
Company:
Hilton Garden Inn Layton
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Guest Services Manager
Guest Services Manager is a Executive Manager Job at Hilton Garden Inn Layton located in Layton UT. Find other listings like Guest Services Manager by searching Oodle for Executive Manager Jobs.
Guest Services Manager is a Executive Manager Job at Hilton Garden Inn Layton located in Layton UT. Find other listings like Guest Services Manager by searching Oodle for Executive Manager Jobs.