This listing was posted on ApplicantPool.
Call Center Team Member
Location:
Ithaca, NY
Description:
Job Title : Call Center Team Member Department : Cayuga Health Partners Reports To : Network Access Manager Job Summary : The Call Center Team Member is the first point of patient contact to the Cayuga Health System. Call Center Team Members must have excellent customer service skills and exceptional phone etiquette. This is a non-clinical position so no medical experience is necessary or required. On the job training will take place during the first month of starting the position. Job Responsibilities include: Maintain professionalism while answering calls and answering questions from the community regarding primary care needs and COVID testing. Comfort talking with patients on the phone and navigating registration website/EMR simultaneously. Ability to provide patient results and messages from providers, proper transfer to clinical team as necessary. Ability properly escalate calls to management team as necessary. Outbound calling to patients/offices to provide continuity of care. Ability to think critically. Ability to type quickly and accurately. Ability to navigate multiple screens and computer systems. Other tasks and duties as assigned. Requirements : Education - High School Diploma or GED.Experience - Comfortable multi-tasking. Customer service experience preferred. Call center experience preferred.Licensure - none required.Physical Requirements - must be able to remain in a stationary position 50% or more of the time. Must be able to exchange accurate information. May occasionally need to move light objects up to 20 pounds. = Essential functions Cayuga Health System Commitment to Diversity, Equity & Inclusion Cayuga Health System commits to treat all people with dignity so that everyone who comes to us is safe, cared for, and respected. We will support the growth of our employees and the health of our community by embracing the rich diversity of social and cultural identities, needs, and life circumstances of all people. We strive to recognize and overcome personal biases and systemic policies that marginalize others and contribute to disparities in healthcare access, equitable care, and good health outcomes. Job Posted by ApplicantPro
Company:
Cayuga Medical Center
Posted:
December 26 2023 on ApplicantPool
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPool
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Call Center Team Member
Call Center Team Member is a Customer Service Call Center Representative Job at Cayuga Medical Center located in Ithaca NY. Find other listings like Call Center Team Member by searching Oodle for Customer Service Call Center Representative Jobs.
Call Center Team Member is a Customer Service Call Center Representative Job at Cayuga Medical Center located in Ithaca NY. Find other listings like Call Center Team Member by searching Oodle for Customer Service Call Center Representative Jobs.