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Intake Specialist
Location:
Watsonville, CA
Description:
The Intake Specialist (IS) is responsible for coordination and scheduling timely access to Hospice services. In addition to the core function of intake and referral, IS can provide information visits and perform registration of new patients into hospice. IS provides back up administrative support to the admissions department and holds the expertise in Medicare, MediCal, Private Insurance, and underfunded reimbursement. The IS is expected to have an understanding of regulations regarding ethical marketing practices and end of life care services. Essential ResponsibilitiesIntake/Referrals• Receives referrals/requests for information from referral sources and community members.• Provides accurate information regarding hospice services & funding in a professional and sensitive manner.• Utilizes established screening process demonstrating compliance with HSCC admission criteria.• Alerts Chief Operations Officer or Director of Patient Care services or designee of any issues that require immediate action • Obtains and sends all medical records to Medical Director(s) to assist in their certification of a prognosis of 6 months• Coordinates discharge, delivery of equipment, supplies required to initiate hospice care in environment of patient choice.• Documents all conversations and actions taken within EMR • Coordinates and collaborates with admission RN on scheduling, assignments and admission process per agency protocols • Documents any referrals who have been determined not to meet hospice medical eligibility criteria by Hospice Medical Director. • Supports department efforts in achieving agency goals Secondary ResponsibilitiesSecondary responsibilities include, but are not limited to the following and other duties as assigned.Administrative Support• Enters prospects and new patients into Allscripts.• Verifies benefit status and follows up on insurance authorization as needed.• Enrolls patients in Hospice Pharmacia, as required.Systems• Develops and maintains systems for improving department operations and analysis.• Participates in the development of system changes and enhancements.• Participates in special projects as neededDiversity Access• Provides information and facilitation to assist all patients and families with English as a second language in making informed decisions regarding hospice careCompliance• Ensures all HIPAA Privacy and Security Regulations, Medicare Conditions of Participation, and all other regulatory/compliance requirements are understood and followed.RequirementsEducation/Experience• Bachelor's degree preferred• 1-3 years of administrative experience• Familiarity with Local Coverage Determinations (LCDs) • Hospice experience preferredSkills Required• Advanced computer literacy including word processing, spreadsheet and electronic medical records data entry.• The ability to work independently • Strong verbal and written communication skills• Excellent internal and external customer service skillsCertifications, Licenses, Registrations• Pass OIG/GSA review and all required background checksPhysical Demands• Strength to lift and carry materials weighing up to 10 pounds• Vision to read printed materials and a computer screen• Hearing and speech to communicate in person and over the telephoneWork Environment/Environmental Condition• Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer Job Posted by ApplicantPro
Company:
Hospice Of Santa Cruz County
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Intake Specialist
Intake Specialist is a Jobs Intake Specialist Job at Hospice of Santa Cruz County located in Watsonville CA. Find other listings like Intake Specialist by searching Oodle for Jobs Intake Specialist Jobs.
Intake Specialist is a Jobs Intake Specialist Job at Hospice of Santa Cruz County located in Watsonville CA. Find other listings like Intake Specialist by searching Oodle for Jobs Intake Specialist Jobs.