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Helpdesk Technician
Location:
Denver, CO
Description:
About Us What do we consider our greatest asset? Our passionate team members With a vision of creating quality skincare and cosmetic products for the most popular brands in the world, our founders established a company based on the principle of "no surprises." Since 1995, this vision has guided our growth, and we have developed into an organization that pushes the boundaries of formulating and manufacturing. With over 400 full-time employees, we continue to build a highly-engaged team that produces quality products for our customers. We are especially focused on collaboration and continuous improvement; we work together to learn from where we have been and to make where we are going even better. Elevation Labs is proud to offer employees a competitive benefits package including: paid time off, paid holidays, maternity leave, 401k with company match, bonuses, health insurance with a health reimbursement arrangement (HRA), dental and vision plans, life, A&D, short term and long term disability insurance plans and a company-paid employee assistance program (EAP). Our Mission and Culture Phenomenal Customer Experiences every day, through highly Engaged and Empowered Colleagues, while impacting our Community in a progressive way. We believe that the best way to deliver phenomenal customer experiences is to create an environment where our employees feel appreciated and supported. We work to build trust through regular all-hands meetings and approachable leadership. We encourage meaningful relationships and thoughtful interactions between team members at all levels of our organization: our line leads value active engagement on the production floor, and our management team is committed to supporting employee growth and career development. As one of the largest companies in the area, we offer countless ways for you to follow your passion and grow your career. Aside from our company culture, we are committed to making a positive impact within the larger Denver community. Throughout the year our employees host STEM Exposure events at local elementary and middle schools, and we also actively support multiple charities, including the local branches Toys for Tots. Our Values Act With Integrity We uphold the highest standard of integrity in all that we do. We honor our commitments and are transparent and honest with our customers, colleagues and communities. Take Ownership We act with discipline and rigor. We hold ourselves accountable to follow the highest standards and deliver our commitments on time. Seek Innovative Solutions We challenge the status quo and seek out innovative ways to improve all that we do, from product formulation to production efficiencies and cultural advancements. Show Care and Respect We deeply care about the health, happiness and safety of our colleagues and communities. We treat others as we want to be treated. Work And Win Together We believe that success depends on collaboration and teamwork. We work tirelessly with our partners, both internal and external, to deliver Phenomenal Experiences Every Day. Job Summary: The position of Helpdesk Technician is responsible helping to support the people and IT systems that allow the company to run effectively and efficiently. This role will be the primary technical contact for end user support requests within the organization Essential Duties and Responsibilities: Provide Tier 1 & 2 helpdesk support to all users of the organization Log tickets for all end user IT requests and handle directly or reassign to other IT staff as appropriate Ensure all New Hires, Transfers, and Terminations are processed on time and in compliance with Elevation Labs procedures Identifying and acting on opportunities to improve and update software and systems Help develop and provide end user training and education on all IT systems as needed Help manage and maintain end user computer and accessory inventory Perform daily checks on AV and printing systems to ensure they are in good working order Works closely with IT professionals across divisions to ensure IT business & end user IT continuity Additional Responsibilities : Work closely with the IT Manager to support company events where IT/AV support as needed Other duties as assigned/required. Elevation Labs provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Elevation Labs complies with applicable state and local laws governing nondiscrimination in employment at every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The essential duties listed are representative of the major duties required of this job; ability to perform the essential functions with or without reasonable accommodation is required. Elevation Labs may make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities unless the accommodation would impose an undue hardship on the operation of our business. This job description is not designed or intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Specific duties and responsibilities may vary based upon departmental needs. Incumbent may be asked to perform other duties as assigned. Knowledge & Skills: Ideal Candidate Qualifications : Advanced knowledge supporting Windows 10 & 11 Solid experience supporting corporate productivity applications (Office suite, Adobe Acrobat DC) Proficient with Microsoft Active Directory Comfortable & familiar with IT ticketing systems Committed to delivering high levels of customer service to all users Ability to work well under pressure with minimal supervision and keep up with a fast-moving environment via effective prioritization and time management. Excellent interpersonal skills: ability to work successfully with teams across the organization, including Engineering, Program Management, Operations, and Senior Leadership. Has a passion for Information Technology field and is actively researching the latest improvements and security risks on a regular basis Education/Experience: BS in Computer Science, Engineering, Mathematics, Business, or equivalent work experience 2+ years of relevant hands-on experience with helpdesk support on the phone and in person Proficient in the day-to-day administration of Microsoft Windows software, Office 365, and SharePoint Online Ability to read, write, and speak English Physical/Mental Demands Regularly/Frequently required to sit, stand, walk, stoop, kneel, bend Regularly/Frequently use hands to keyboard or type, handle materials, or manipulate tools Regularly reach with hands and arms Occasionally/Frequently lift and/or move up to 25 pounds and, infrequently, up to 50 pounds Specific vision abilities required by this classification include close vision, depth perception and ability to adjust focus Sufficient clarity of speech and hearing abilities required by this classification includes those which permit the employee to discern verbal instructions and communicate effectively in person and by telephone Requires composure and ability to prioritize and handle many urgent tasks and requests simultaneously with a high level of competence and accuracy Always maintain confidentiality The physical demands identified above are representative of those that will be required to successfully perform the essential functions of this job. Work Environment Office setting with occasional time on a manufacturing floor Noise level is usually moderate Fast paced In compliance with Colorado's Equal Pay for Equal Work Act, we are disclosing the compensation range for roles that will be, or could be, performed in Colorado. Compensation for similar positions located outside of Colorado may differ. If performed in Colorado, the base salary for this position generally ranges between $55,000 - $62,000. This salary range may vary based on relevant factors including but not limited to experience, education, performance, scope of responsibilities, location and other considerations permitted by law. Job Posted by ApplicantPro
Company:
Elevation Labs
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Helpdesk Technician
Helpdesk Technician is a Customer Service Help Desk Technician Job at Elevation Labs located in Denver CO. Find other listings like Helpdesk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.
Helpdesk Technician is a Customer Service Help Desk Technician Job at Elevation Labs located in Denver CO. Find other listings like Helpdesk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.