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Call Center - Bilingual Spanish
Location:
Anoka, MN
Description:
DecoPac, Inc. is a high growth, high-energy company that designs, markets and distributes the most popular cake decorations and bakery supplies in the bakery industry. Located in Anoka, MN we sell and distribute our products to all supermarkets, retail bakeries, and ice cream stores throughout North America. Summary: Seeking a highly motivated, customer oriented, and results-driven Call Center Representative to facilitate incoming calls in a fast-paced call center environment. The Call Center Representative will be responsible for product orders as well as trouble shooting technical questions around our PhotoCake systems. The PhotoCake systems are on the cutting edge in licensed and print-on demand technology. Responsibilities: Provide customer support via phone, email, and internet as required 40+ hours per week. Able to work a shift pattern, Monday to Saturday. Service and support will be provided by clearly communicating product offers, and providing service and/ or technical solutions in a user-friendly, professional manner. Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding. Receive and process orders, service issues, and product requests in a timely and professional manner. Exhibit and maintain high standards of customer service. Report any food safety concerns to Supervisor for resolution, including a food package that is open to the food for any reason. Other duties as assigned. Qualifications: Experience in a call center environment. High school diploma or equivalent. Knowledge and experience of customer service practices. Microsoft office proficiency (Word, Excel). Knowledge of Microsoft Operating Systems. Knowledge of internet and software applications. Key Competencies: Must be able to type at least 30 wpm. Must be able to function well in a team environment. Ability to learn and retain new information and concepts. Strong interpersonal skills with the ability to related to customers, peers, and management. Effective verbal and written communication skills. Attention to detail. Hours: Must be available Monday - Friday until 7:00pm; Saturday 7:00am - 2:00pm Benefits: DecoPac offers a robust health plan including medical, dental, life and disability coverages. We also offer a 401K plan with match as well as the opportunity to earn a performance based bonus. Opportunity for overtime hours during peak seasons.
Company:
Decopac
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Call Center - Bilingual Spanish
Call Center - Bilingual Spanish is a Customer Service Call Center Representative Job at Decopac located in Anoka MN. Find other listings like Call Center - Bilingual Spanish by searching Oodle for Customer Service Call Center Representative Jobs.
Call Center - Bilingual Spanish is a Customer Service Call Center Representative Job at Decopac located in Anoka MN. Find other listings like Call Center - Bilingual Spanish by searching Oodle for Customer Service Call Center Representative Jobs.