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Guest Services Manager
Location:
Plano, TX
Description:
Join our team and enjoy the many benefits of working for the Sandman Hotel Group a fast-growing, privately-owned hospitality company, including a competitive employee compensation package, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you. We are seeking a dynamic Guest Services Manager to join our busy team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven. PERKS FROM DAY 1 Rewards & Recognition Free Parking Team rates from $79 per night, Family & Friends rates too! Ongoing Employee events, incentives & recognition Growth Opportunities- Career Advancement starts from Within Dedicated Training Program Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling Refer a friend or family and earn money! Preferred Rates for Dallas Stars NHL Games PERKS AFTER 3 MONTHS Group Life Insurance, Extended Health, Dental, Vision Care! PERKS AFTER 12 MONTHS Complimentary Stays Milestone Rewards JOB REQUIREMENTS: The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Sandman Hotel Group standards, policies and procedures in conjunction with the Front Office Manager. Must ensure that all personnel are kept well informed of department objectives and policies. The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service. The ability to support Sandman Hotel Group philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of the philosophy in within the Rooms Division. The ability to respond properly and take a supervisory role in any hotel emergency or safety situation. Manage all administrational duties as specified by the Company DUTIES: Responsible for checking guests in and out of the Hotel. Issues room keys, pamphlets, discount cards, etc. Answers various questions from guests and arranges transportation for guests. Computes bills, collects payment and makes change for guests. Runs various reports on the computer for management. Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift. Print updated in-house, arrival, departure, and room status reports every two hours Check all unresolved departures. Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day. Complete welcome calls. Clean and tidy front desk area. Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties. Refer all inquiries to the appropriate individuals, divisions, or departments across the organization. As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions. Provide information to staff and/or clients about special activities. APPLICABLE SKILLS: Have previous hotel experience, specifically in the Rooms Division Department. Demonstrate supervisor skills; good judgment and common sense. Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite. Superior written and oral communication skills. Excellent organizational and time management skills, with the ability to set priorities for self and others. SUMMATION: The Sandman Hotel Group is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in United States of America to apply **Applications will not be accepted via email or in person. **We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.** **ABSOLUTELY NO PHONE CALLS PLEASE**
Company:
Sandman Hotel Group
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Guest Services Manager
Guest Services Manager is a Executive Manager Job at Sandman Hotel Group located in Plano TX. Find other listings like Guest Services Manager by searching Oodle for Executive Manager Jobs.
Guest Services Manager is a Executive Manager Job at Sandman Hotel Group located in Plano TX. Find other listings like Guest Services Manager by searching Oodle for Executive Manager Jobs.