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Customer Survey Administrator
Location:
Des Peres, MO
Description:
Customer Survey Administrator - Remote Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the auto and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries. The ideal candidate will embody our company's Non-Negotiables : Walk in Humble Confidence - We are experts at what we do, but we never assume we know everything. Be Open, Honest and Respectful - We say what has to be said in a tactful, courteous way. Be Fearless - We never fail, we only learn. We are One Team - We achieve more together by collaboration and consensus. Delivery on Commitments - We do what we say we will do. We have a Passion to Serve - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other . Our quality department is looking to add another Customer Survey Reporting Administrator to assist with creating a great experience for our customer base. Feedback from our customers is vital to the success of Lanter and you can be a part of this by helping us get feedback from our customer base. You will be making calls and interacting with customers, documenting their feedback, and putting together metric reports for the department. The success of this survey program is key to enhancing the overall Customer Experience within Lanter Delivery Systems. ESSENTIAL FUNCTIONS Perform Calls Daily to Dealers to get answers to 6-7 questions along with Specific Dealer Comments Research Microsoft Dynamics for dealer issues to review; provide feedback Ability to listen to dealers provide good and bad feedback and document accordingly Detail oriented - provide specific details on results for Operations to Follow Up On Ability to stay on task and finish schedule Data entry into CRM, Excel Work with Customers and Account Management on providing Customer reports internally/externally Utilize Power BI for reporting along with Excel Great communication Skills Don't give up attitude - ability to continue to reach out to dealers in order to get a high response % Communication of Results to the Field Ability to follow up with Operations on Issues, Root Cause and Counter Measures accountability Provide Results to AM and Customers Provide Trend Graphs of Results by Customers, FXD, Districts to all Stakeholders Review Data for reports for accuracy and provide feedback to Operations and Account Managers Preferred Skills/Abilities Customer Service Experience High attention to detail Excellent communication, both written and verbal Organizational skills Basic computer literacy required with exp in Excel and MS Office EEO Statement Lanter Delivery Systems provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Lanter Delivery Systems complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Lanter Delivery Systems expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Lanter Delivery Systems team members to perform their job duties may result in discipline, up to and including discharge.
Company:
Lanter Delivery Systems
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Customer Survey Administrator
Customer Survey Administrator is a Clerical Administrator Job at Lanter Delivery Systems located in Des Peres MO. Find other listings like Customer Survey Administrator by searching Oodle for Clerical Administrator Jobs.
Customer Survey Administrator is a Clerical Administrator Job at Lanter Delivery Systems located in Des Peres MO. Find other listings like Customer Survey Administrator by searching Oodle for Clerical Administrator Jobs.