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Operations Manager
Location:
Lansing, MI
Description:
Association Headquarters is searching for an Operations Manager for its client partner, The Board for Global EHS Credentialing (BGC). BGC is a Lansing, Michigan-based organization. The Board for Global EHS Credentialing (BGC) is the premier global credentialing body for professionals who protect and enhance the health, safety, and environment of people at work and in their communities. Our rigorous, reliable, and valid credentialing process elevates the expectations of professionals who work in the environment, health, and safety (EHS) fields and allows them to demonstrate their commitment and ability to work at the highest level. BGC understands the importance of impartiality in carrying out its certification activities, so the Board and staff manage conflicts of interest and ensure the objectivity of all certification activities. BGC will evaluate all applicants and Certificants using the criteria established and will not discriminate on the basis of race, creed, national origin, religion, age, disability, political affiliation, sex, sexual orientation, or marital, parental, military, or any other legally protected status. Position Description Summary: The Operations Manager position will manage the office administration as a liaison to outsourced services; supports marketing strategies, including social media, web content, and newsletters; maintains databases and provides additional support for Applications, Examinations, and Re-Certification. The position also manages the voting processes for the Board of Directors. Essential Function(s) of the Position: Office Management: Manages vendors, including IT, database, and phone services, landlord for facilities services, and oversees organization's email system for accuracy and customer service experience Reviews data storage and retrieval needs for credentialing areas-proposes and implements solutions; manages and maintains primary BGC database, including support and oversight of system changes and updates; develops and supports secondary databases; analyzes data and reports Interfaces with exam vendors regarding applicant issues, complaints, and eligibility Communicates with candidates for examination by email and phone; resolves problems and complaints Distributes exam results Scans, converts, and digitizes data and documents and uploads into databases or stores online Manages temporary database for the CPEA, CPSA, and CPPS - all functions, including application through CM management Manages database for the QEP/EPI involving tracking applicants Manages CPEA/CSPA and CPPS life cycle database, including billing and Attestation for annual CM Coordinates elections for board members by creating and monitoring the voting process in a survey tool; compiles information and sends it to the nominations committee Collects all data for voting for annual awards Oversees office facilities services Oversees organization's email system for accuracy and customer service experience Assists with miscellaneous Microsoft Office requests (Word, Excel, PowerPoint) Marketing: Manages posts for BGC's social media presence, including Facebook, LinkedIn, Twitter, and Instagram, and monitors and responds to posts received for each site Performs final review of company newsletters and disseminates them by mail and email Updates BGC website content and implements online apps, forms, and plugins. Manages the online store and sets up and coordinates online payment processing Is a point of contact for the web developer vendor Implements organizational rebranding strategies for web and marketing collateral Provides marketing support for examinations area Manages diplomate badging operations Works closely with marketing consultants as a point of contact Point of contact for development and integration of flipbooks Plans and coordinates BGC's presence at trade shows Supports tradeshow booth by purchasing branded collateral to give to attendees visiting the booth and setting up and staffing the booth. Education/Experience: Bachelor's Degree preferred. High school diploma and at least five years of office management experience or equivalent. Knowledge, Skills, and Abilities: Excellent oral and written communication skills and the ability to deal effectively with people at all levels, both within and outside the practices. Professionalism and confidentiality. Must be able to work independently within established guidelines. Attention to detail and problem-solving skills. Above average customer service skills: the ability to handle elevated customer service situations diplomatically. Ability to work under pressure and to meet deadlines. Adaptability and flexibility with learning new systems and processes. Proficiency with Microsoft Office. Ability to multitask. Able to work effectively in a team environment. Ability to maintain a cooperative working relationship with other staff members. Equipment and Software Used: General office: computers. Microsoft Office including Word, Excel, Access, PowerPoint, and Outlook; web publishing applications; and social media platforms. Job Posted by ApplicantPro
Company:
Association Headquarters
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Operations Manager
Operations Manager is a Executive Operations Manager Job at Association Headquarters located in Lansing MI. Find other listings like Operations Manager by searching Oodle for Executive Operations Manager Jobs.
Operations Manager is a Executive Operations Manager Job at Association Headquarters located in Lansing MI. Find other listings like Operations Manager by searching Oodle for Executive Operations Manager Jobs.