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Casualty Claims Director
Location:
Richardson, TX
Description:
At Lonestar Managing General Agency, our employees are our biggest asset! It is our mission to attract and retain intelligent, motivated, ethical employees who strive for excellence and growth, and to keep those employees happy and engaged. We provide the tools and the support our employees need to grow both professionally and personally. We encourage self-improvement and celebrate success by rewarding ideas and results. We realize the strength of teamwork and its ability to join individuals together and push and pull each other, with a synergy that can only be found in groups of good people sharing ideas. Join in on the excitement and become part of our thriving organization! We are seeking a Casualty Claims Director lead our dynamic team! The Casualty Claims Director will be responsible for the direct supervision of the Casualty Claims unit. Scope of the position includes ensuring compliance with State mandated claims handling guidelines and assuring proper investigation and conclusions of claims. Monitor production, staff development and the quality of files assigned to the Unit. DUTIES & RESPONSIBILITIES: Lead , motivate , and provide direction to the Casualty Unit. Conduct file and diary reviews for the purpose of monitoring adjuster ' s work and to assure appropriate documentation is available, fair claim settlement practices are followed, and company quality standards are maintained. Place appropriate authority level on claim files based upon investigation of facts and approve settlement checks within authority. Review reports, design and support the implementation of procedures which improve claim settlement and customer service levels and ensure that desired quality and quantity levels are maintained. Oversee the implementation and monitoring of procedures to assure effectiveness and compliance. Determine training needs of the department and establish and participate in programs to ensure training needs of personnel and processes. Work with staff relative to any suits drawn on cases with respect to litigation handling. Develop and manage a cost-effective defense strategy. Identify Systems issues/problems/suggestions for enhancements. Manage the administrative functions of the unit which include: Review, provide direction and assign new losses. Screening and selecting candidates. Setting performance objectives and monitoring performance results. Conduct performance appraisals. Complete reports as necessary. Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (SIU, Litigation , Total Loss, Subrogation, etc.) Conduct unit meetings. Review and respond to Department of Insurance complaints. Review and direct claim activity on customer inquiries. Complete special projects as assigned. QUALIFICATIONS: Required: 5+ years auto liability claims and supervisory experience. 5+ years managing litigated personal auto files. Strong technical and administrative background in auto claims handling. Ability to work independently on technical and administrative matters in accordance with company policy and procedures. Strong leadership, training and development skills. Excellent communication, interpersonal and organizational skills. Ability to pass written examinations where required by state statutes to become a licensed claims adjuster. Texas Licensed Adjuster - All Lines is required (Multi-State licensing is preferred) Bilingual fluency in Spanish is a plus Knowledge of laws and regulations pertaining to auto claims processing and fair claims practices Strong skills in the areas of verbal and written communication with an ability to develop and maintain positive customer, co-worker, management and third party relationships Experience in an automated claims processing work environment Knowledge of fraud reduction practices Experience with, and solid knowledge of medical and legal terminology with an ability to read and interpret medical reports (Required for handling Casualty Claims) Lonestar MGA provides a competitive benefits package to all full- time employees. Following are some of the perks Lonestar employees receive: Competitive Salaries Commitment to your Training & Development Medical and Dental Telemedicine Benefit 401k with a generous company match Paid Time Off and Paid Holidays Tuition Reimbursement Training Programs Wellness Program Fun company sponsored events And so much more! Visit our company website at Lonestarmga.com Job Posted by ApplicantPro
Company:
Lonestar
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Casualty Claims Director
Casualty Claims Director is a Executive Director Job at Lonestar located in Richardson TX. Find other listings like Casualty Claims Director by searching Oodle for Executive Director Jobs.
Casualty Claims Director is a Executive Director Job at Lonestar located in Richardson TX. Find other listings like Casualty Claims Director by searching Oodle for Executive Director Jobs.