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Customer Care Team Member
Location:
Mountville, PA
Description:
**Indeed users: if applying through a mobile device using the "Apply Now" feature, you will still need to visit our career page to provide additional information before your application can be submitted** Cooper-Booth Wholesale Company (CBW) has been in the wholesale distribution business since 1865 when Booth Tobacco Company was incorporated in Lancaster, Pennsylvania. The company continued to grow with the acquisition of Cooper Tobacco and a number of other distributors over the years. Family owned and operated for three generations, our longevity has been made possible by providing our customers with the best service and value available. Today, CBW is a full-line, full-service wholesale distributor serving retailers in the Mid-Atlantic region, and is recognized as one of the Top 10 leading convenience store wholesalers in the country. Learn more about CBW at www.cooperbooth.com . Schedule : Monday - Friday 8:00 AM - 4:30 PM Compensation: $17.00/hour Essential Duties and Responsibilities: • Interact directly with customers either by telephone, electronically or face to face • Respond promptly to customer inquiries • Handle and resolve customer complaints in a timely and professional manner • Process orders and returns • Direct requests and unresolved issues to the designated resource • Communicate and coordinate with internal departments • Provide excellent follow-up on customer concerns and inquiries • Develop and accomplish a region lead generation plan • Identify the decision makers amongst the targeted leads in order to start the sales process • Capture accurate and complete information in Customer Management system (CRM) • Upsell by emphasizing product features and benefits, quoting prices, and preparing sales reports • Release all orders for next day delivery to the warehouse. • Route special requests • Move all orders that are under minimum to the next delivery day unless there are special instructions • Solicit sale of new or additional products and services • Review film to resolve issues such as mis-picks or shortages Minimum Qualifications: • High school diploma or equivalent • Strong problem-solving and critical thinking skills; resourceful • Excellent interpersonal and communication skills, both verbal and written • Customer-focused/service-oriented; able to see big picture and impact on company • Strong computer skills including knowledge of Microsoft Excel, Word, and Outlook (or other email experience) • Detail-oriented; demonstrates accuracy and thoroughness; looks for ways to improve and promote quality • Team-oriented; contributes to building a positive team spirit and morale • Self-starting and motivated with the ability to work independently and take initiative • Excellent time-management and follow-up skills • Professional demeanor • At least one year of related experience is preferred Benefits: Complete medical, dental, vision, life, disability, and accident insurances starting the first of the month following 60-days of employment. 401(k) after 6 months with 2% employer match. Paid Time Off (PTO); starting at 80 hours your first year. Paid Holidays Employee Assistance Program (EAP) and other mental health benefits are available on day one! Ability to purchase products from the warehouse at wholesale price. Job Posted by ApplicantPro
Company:
Cooper-Booth Wholesale Company
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Customer Care Team Member
Customer Care Team Member is a Customer Service Team Member Job at Cooper-Booth Wholesale Company located in Mountville PA. Find other listings like Customer Care Team Member by searching Oodle for Customer Service Team Member Jobs.
Customer Care Team Member is a Customer Service Team Member Job at Cooper-Booth Wholesale Company located in Mountville PA. Find other listings like Customer Care Team Member by searching Oodle for Customer Service Team Member Jobs.