This listing was posted on ApplicantPro.
Tech Support Manager
Location:
Hutchinson, KS
Description:
Heartland Credit Union is the winner of the 2022 Best of the Best for Reno county in several areas, including "Best Place to Work!" Heartland Credit Union is looking for a Tech Support Manager. The ideal candidate will lead the technical support team and ensure completion of help desk system tickets and related projects, by reviewing, prioritizing and assigning appropriately. Heartland staff are eligible for an awesome benefits package including health and dental Insurance, paid Life & LTD Insurance, 401(k) plan, paid vacation and holidays, small friendly work environment, opportunity for advancement and much more! ABOUT HEARTLAND Heartland Credit Union is a member-owned financial cooperative serving over 36,000 members. We've been proudly serving our members since 1948. HCU has many locations in Kansas including Wichita, Hutchinson, Newton, Haven, Hays, and Ness City. Learn more about Heartland Credit Union by going to www.hcu.coop . SCHEDULE Monday - Friday and rotating Saturdays ( 8:00 a.m. - 12:00 p.m .). Will also be on call on a rotating schedule. LOCATION This person will work at our 900 E 23rd location in Hutchinson, KS. ABOUT THIS POSITION The successful candidate will be responsible for the following activities: Responsible for leading the technical support team through hiring, training, coaching and development. Provides leadership for complex and sensitive tech support activities. Coordinates department scheduling and coverage for adequate phone and on-call support coverage. Schedules regular branch visits. Manages company help desk ticketing system by prioritizing, assigning and ensuring the completion of each. Ensures HCU personnel are provided with technical support in a timely (according to established SLAs) and professional manner. Sets up and installs new systems, servers, computers, and equipment and for performing upgrades on existing equipment. Performs preventive and diagnostic maintenance on computers, systems, and peripheral equipment. Troubleshoots and analyzes problems on network and server equipment. Designs, develops, implements and coordinates systems, policies and procedures. Performs preventative and diagnostic maintenance on servers, network and data center equipment. Sets up and installs new systems, servers, and network equipment and performs upgrades on new and existing equipment. Maintains software library and all company networks. Provides superior service to our HCU staff. Ensures HCU staff are promptly and professionally served Attends meetings and training sessions as required. Pro-actively supports and advances HCU's culture and brand. Performs all other duties as assigned. QUALIFICATIONS EDUCATION/CERTIFICATION: High school graduate or equivalent. EXPERIENCE: Proven working experience as an IT Manager or relevant experience is helpful. Five+ years of computer, server, and network administration is helpful. Prior supervisor or project management experience is helpful. SKILLS: Ability to assist and supervise others. Well-organized and attentive to detail. Able to meet deadlines and manage projects. Strong interpersonal, leadership, and supervisory skills. Excellent communication skills. Ability to operate necessary testing and repair equipment. Good research and problem-solving skills. Excellent logic and reasoning skills. Ability to work well independently. Able to operate related computer applications and PC. Proficient in MS Office including Word, Excel and Outlook. Flexible and open to change. OTHER REQUIREMENTS: Valid driver's license. Pass criminal background check, drug screen, credit check and past employment and education verification. PHYSICAL REQUIREMENTS: Required to sit, stand, and walk. Standing for extended periods of time. Exerts up to 10 lbs. of force occasionally. BENEFITS Check out a full list of our benefits on our Career Page by going to www.hcu.coop and then finding "Careers." For immediate consideration: To apply from our career site, go to Apply Now. If you are viewing from an outside posting board, go to www.hcu.coop , then find "Careers." You must create an account to apply and upload a resume. All inquiries are completely confidential. Equal Opportunity Employer/Affirmative Action Employer Heartland Credit Union an Equal Opportunity Employer (EOE). Heartland provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, age, disability or genetics. Heartland hires and promotes individuals solely on the basis of their qualifications for the job to be filled. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. This practice applies to all areas of employment including recruitment, hiring, training and education, promotion, termination, compensation and all conditions and privileges of employment in accordance with applicable federal, state and local laws. Job Posted by ApplicantPro
Company:
Heartland Credit Union
Posted:
December 26 2023 on ApplicantPro
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPro
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Tech Support Manager
Tech Support Manager is a Executive Manager Job at Heartland Credit Union located in Hutchinson KS. Find other listings like Tech Support Manager by searching Oodle for Executive Manager Jobs.
Tech Support Manager is a Executive Manager Job at Heartland Credit Union located in Hutchinson KS. Find other listings like Tech Support Manager by searching Oodle for Executive Manager Jobs.