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Membership Specialist
Location:
Doylestown, PA
Description:
YMCA of Bucks and Hunterdon Counties is looking to hire a Membership Specialist! ABOUT YMCA OF BUCKS AND HUNTERDON COUNTIES YMCA of Bucks and Hunterdon Counties is a charitable, nonprofit organization committed to strengthening our communities through membership and programs that foster youth development, healthy living, and social responsibility for all . If you are interested in contributing to the largest Youth focused non-profit in the country, please read on! Membership Specialist Salary : $35,568 annual salary Membership Specialist Hours: Sundays - Thursdays (Sundays 10:00am-6:00pm and Monday-Thursday 11:00am-8:00pm) Membership Specialist Responsibilities : Perform and provide direct member service while demonstrating excellent member engagement skills Consistently greet every person (by name, if known) and acknowledge all members and guests as they enter the Y Answer phones, direct and transfer calls, and provide accurate information about membership and programs Utilize Listen First as a tool to support members, co-workers and program participants Exhibit core skills of engaging health seekers by; initiating conversation, greeting with a smile and offering assistance to members and guests. Control access to the facility Check in members entering the building by scanning membership cards and obtaining proper identification of guests Support members in the implementation of member retention initiatives Respond to questions and comments in a professional manner When questions or concerns arise, go above and beyond in providing assistance, follow through, and bring any unresolved issues to management quickly Under the guidance of the Director of Membership Engagement, own the scheduling of staff Membership Engagement Representatives and Managers on Duty Assess effectiveness of existing practices and procedures; partner with the county membership team to implement changes that will allow for exceptional member service Support the Director of Membership Engagement to keep staff informed of policies, procedures, and important events within the department and across the association Follow Lead with Heart practices by opening our senses to the member experience, walking the facility to ensure safety, engagement and mission advancement expectations are being met and that we are truly member focused Support membership in the implementation and communication of Member Retention, Member Appreciation, and Wellness Initiatives" Membership Specialist Qualifications : Bachelor's degree preferred Ability to display empathy and nurture Health Seekers Strong communication, member service and problem solving skills Strong relationship building skills A self-starter who is detail oriented, able to multitask and work well in a team setting Positive, professional attitude and appearance Lead by example and live a healthy lifestyle Experience in cash handling skills and the ability to reconcile shift transactions Trained in Listen First or will attend training within 3 months of position SEFA Trained (Safe Environment for All) prior to first shift A willingness and desire to live out the mission of the Y Proficient in Microsoft Office products and database systems Membership Specialist Benefits: Supplemental insurance benefits (Voluntary Accident/Injury, Hospital, and Cancer coverage via Aflac) 12% employer contribution to your YMCA pension plan YMCA Membership 30% off of Childcare and Camps Employee Assistance Program Employee Wellness Program Exceptional growth potential for your role and career Salary: $35,568 annual salary Hours: Sundays - Thursdays (Sundays 10:00am-6:00pm and Monday-Thursday 11:00am-8:00pm) Job Type: Full Time YMCA is an Equal Opportunity Employer All Qualified Women, Minorities, Persons with Disabilities, and US Veterans Encouraged to Apply ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be right for this nonprofit job, please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you!
Company:
Ymca Of Bucks And Hunterdon Counties
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Membership Specialist
Membership Specialist is a Jobs Membership Specialist Job at Ymca of Bucks and Hunterdon Counties located in Doylestown PA. Find other listings like Membership Specialist by searching Oodle for Jobs Membership Specialist Jobs.
Membership Specialist is a Jobs Membership Specialist Job at Ymca of Bucks and Hunterdon Counties located in Doylestown PA. Find other listings like Membership Specialist by searching Oodle for Jobs Membership Specialist Jobs.