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Senior Helpdesk Support Technician (Hybrid)
Location:
Dayton, OH
Description:
Job Description: The ideal candidate will provide end user support for local and remote users. Install, support, and maintain local and remote network and computers. Deploy new infrastructure equipment including local area networks, wireless networks, servers and related office infrastructure. Ability to work both independently, and as part of a cross-functional team while handling multiple tasks concurrently. Support and maintain corporate application systems for email and intranet. Willingness to take on new projects and responsibilities. Contributes to a positive team/work environment while continually seeking ways to enhance contributions to the team. Responsibilities: Provide remote and in-person technical support, incident, and problem management to end users on technology issues regarding computer operations and networks including software support and administration, installation, setups, error messages, system status, and downtime procedures, etc. Troubleshoot and support software applications and business processes, troubleshoot and repair new or existing hardware. Analyzes and tests new hardware / software configurations Prepare technical documentation including standard procedures, reports, research and cost analysis Provide technical support for local and remote laptop users including rebuild, reimage, remote support, and VPN support Assist with management of infrastructure support to include cloud servers, networks, and applications Assist the IT Manager with projects from implementation through testing and production Must be able to effectively communicate with users at all skill levels and document unique issues and solutions in a support knowledgebase or procedure/policy documents Update applications, websites, and content management systems Update and maintain electronic records with accurate data On call, and evening or weekend hours will be required as needed for support and maintenance issues. Domestic travel could be required up to 20% Requirements: Associate's Degree and 3-5 years of experience with computer systems support, Office365 Administration and license management, SharePoint Administration and support, and basic network administration Must be able to obtain a security clearance Ability to work from the client site 2-3 days a week Must be customer-service and results oriented, an experienced problem solver who seeks assistance when necessary, a self-starter with excellent oral and effective written communication skills, able to handle multiple tasks simultaneously and an experienced decision maker Able to work effectively on their own without direct supervision Thorough working knowledge of Microsoft Office 365 and Windows Operating Systems Experience with Macintosh operating systems Experience with Office365 migrations Experience with Windows 7, Windows 10, Windows Server, iOS, and Android Platforms Experience installing software, patches and updates on desktops, Laptops and Servers Hands-on experience with imaging and deployment and/or support of client systems Ability to work as single resource at client locations Phone and people skills which promote end-user satisfaction Experience with Active Directory, Azure, AWS Desired Skills: Cloud and virtualization experience Technical certifications OPSPro is an EEO employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics. OPSPro participates in the E-Verify Employment Verification Program. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. OPSPro makes hiring decisions based solely on qualifications, merit, and business needs.
Company:
Opspro
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Senior Helpdesk Support Technician (Hybrid)
Senior Helpdesk Support Technician (Hybrid) is a Customer Service Help Desk Job at Opspro located in Dayton OH. Find other listings like Senior Helpdesk Support Technician (Hybrid) by searching Oodle for Customer Service Help Desk Jobs.
Senior Helpdesk Support Technician (Hybrid) is a Customer Service Help Desk Job at Opspro located in Dayton OH. Find other listings like Senior Helpdesk Support Technician (Hybrid) by searching Oodle for Customer Service Help Desk Jobs.