This listing was posted on ApplicantPro.
Application Support Engineer I
Location:
Coppell, TX
Description:
THE COMPANY: Lanvera is a leading CCM (Customer Communications Management) outsourcing and technology company specializing in the design, production, and delivery of secure customer communications including invoices, statements, tax forms, collection letters, compliance notices and other business critical documents to any delivery channel including print, electronic and mobile platforms. Lanvera has a strong presence in the Financial Services industry and is expanding into other vertical markets. THE POSITION: The Application Support Engineer is a versatile member of a client facing technical (DevOps) team supporting custom developed and 3rd party applications. This professional has the opportunity to learn the business across the customer lifecycle and contribute to the advancement of Lanvera's cutting edge digital solutions. The role involves being aware of business objectives, strong analytical skills and troubleshooting complex system issues in a fast-paced environment. Strong communication skills are critical while acting as a liaison with Client Support, Infrastructure and Development teams. RESPONSIBILITIES: Triage and resolve complex application tickets/issues, including follow-through Root Cause Analysis (RCA) Keen focus on recognizing and addressing security vulnerabilities Collaboration with other IT teams to speed ticket resolution with focus on automating solutions wherever possible Install/upgrade/configure and otherwise support 3rd party enterprise software Deepen proactive posture around application monitoring and alerting Clearly document and diagram multifaceted application systems Develop and leverage application centric Key Performance Indicators (KPI's) to streamline processes and drive informed decisions Develop automation or process improvements to reduce/eliminate high frequency tickets Engage on application centric projects Clearly communicate status of open issues and projects to stakeholders On-call production support rotation and periodic application maintenance/update duties Follow disciplined Incident, Problem and Change Management procedures Make data-driven decisions in a fast-paced environment with competing priorities Work in a highly collaborative software development environment that is primarily onsite REQUIRED SKILLS: Bachelor's Degree in Computer Science or commensurate experience Technical aptitude; proven analytics, problem-solving and logic talent Excellent communications skills, both verbal and technical writing/diagramming Highly attentive to customer experience 2+ years supporting enterprise software applications 2+ years supporting commercial software and IT operations (DevOps experience a plus) 3+ years IT related experience (combination of application or desktop support, cloud or hybrid cloud, Windows or Linux server admin, network, database querying, PowerShell or report design) Knowledge of IT best practices to ensure high availability of business critical applications Self-motivated, directed, and passionate about excellence; continuous learner Strong organization and process-oriented skills Ability to manage multiple priorities and assignments simultaneously Ability to work effectively independently and within a team environment DESIRED SKILLS: Exposure to writing SQL queries Experience with Windows and/or Linux Server administration Familiarity with automating processes using Powershell or similar scripting language Office 365 experience JOB PARTICULARS: No travel required Dallas/Fort Worth candidates only for on-site office employment; No relocation COMPANY BENEFITS: Lanvera offers excellent benefits including three weeks of PTO, Health Insurance, 401K with dollar matching, profit sharing, and long-term disability.
Company:
Lanvera
Posted:
December 26 2023 on ApplicantPro
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPro
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Application Support Engineer I
Application Support Engineer I is a Computer & Software Jobs Application Specialist Job at Lanvera located in Coppell TX. Find other listings like Application Support Engineer I by searching Oodle for Computer & Software Jobs Application Specialist Jobs.
Application Support Engineer I is a Computer & Software Jobs Application Specialist Job at Lanvera located in Coppell TX. Find other listings like Application Support Engineer I by searching Oodle for Computer & Software Jobs Application Specialist Jobs.