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Community Care Advocate
Location:
Detroit, MI
Description:
The Community Care Advocate for 2-1-1 answers crisis calls and provides information and referrals to community members who are in need of assistance. The incumbent in this position demonstrates compassion and empathy while employing exceptional listening skills in order to fully understand caller's needs and recommend effective alternatives for resolution. Candidates interested in this opportunity must provide proof of Covid vaccination status if selected for this role. Key Responsibilities: Process a high volume of incoming calls from low-income clients seeking information and referrals for social services. This may include: food, clothing, shelter and housing, and utility bill payment assistance. Employ listening skills in order to understand all of the caller's needs. Demonstrate a high degree of empathy, showing the appropriate levels of care and understanding, without being, or being perceived as, judgmental. Identify and offer effective solutions to both expressed and latent needs. Connect callers with resources in the caller's area that offer assistance. Utilize the department's database information, demonstrating technical skills that lead to efficient and effective outcomes. Report inaccurate database information to the Resource group for correction. Record caller data accordingly to prescribed policies. Represent United Way 2-1-1 at community events designed to inform people in the community about 2-1-1 services. In addition to the core responsibilities of the position, one may be asked or may seek, to engage unique abilities, strengths, and passions through participation on cross-functional teams. Minimum Qualifications: High school diploma, with some social services coursework or experience preferred A minimum of 1 year of experience in a high-volume crisis center Basic computer skills, including MS Word, Outlook, Excel, and Internet searches United Way for Southeastern Michigan is an Equal Opportunity Employer. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. Follow the link below to view the full job description. Applicants are encouraged to submit a resume & cover letter for this opportunity. Candidates interested in this opportunity must provide proof of Covid vaccination status if selected for this role. Check out our 21-day Equity Challenge to learn and grow with us here at United Way for Southeastern MI as we build a brighter future for our region! call center crisis center phones Job Posted by ApplicantPro
Company:
United Way For Southeastern Michigan
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Community Care Advocate
Community Care Advocate is a Customer Service Community Care Advocate Job at United Way for Southeastern Michigan located in Detroit MI. Find other listings like Community Care Advocate by searching Oodle for Customer Service Community Care Advocate Jobs.
Community Care Advocate is a Customer Service Community Care Advocate Job at United Way for Southeastern Michigan located in Detroit MI. Find other listings like Community Care Advocate by searching Oodle for Customer Service Community Care Advocate Jobs.