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Chrysler Parts Counter Advisor
Location:
West Springfield, MA
Description:
Position Description: Parts CounterpersonFunctions: Competencies:Customer Relations AdaptabilityInterdepartmental Relations AnalysisParts Ordering Continuous ImprovementInventory Management JudgmentQuality Control Organizing and PlanningSales/Marketing TeamworkSales Analysis CommunicationReports To: Parts Manager, or May Vary According to DealershipRequired Skills: Ability to receive customers, establish rapport, and determine andattend to customers’ needs Ability to match customers’ needs with appropriate parts orservices Knowledge of automotive systems in general Knowledge of and ability to monitor inventory in order todetermine which parts require special ordering Knowledge of parts counter procedures, such as requiringprepayment for special orders, etc. Ability to search part numbers or to use the computer and standardcatalogs Ability to monitor bins and determine which parts need reordering Ability to accurately track parts Ability to monitor lost sales for inventory control Ability to assist the Parts Manager in analyzing and resolvingdiscrepancies between computer inventory and actual parts onhand Knowledge of procedures for ordering special parts or parts withno published part numbers Ability to identify and acknowledge the receipt of warranty (used)partsWork OrientationFactors: Much customer contact Much computer work Much contact with people in all dealership departmentsPosition Description: Parts CounterpersonPosition SummaryThe Parts Counterperson: Contributes to managing inventory and ordering parts and works to meet customers’ needs. Is strong interpersonally, establishing rapport with customers in person and on the phone andasking questions that help to locate the needed parts or service and any related parts or servicein which customers might be interested. Must know which parts are in inventory, require reordering, or must be specially ordered. Assists the manager in resolving discrepancies between the computer inventory and the actualparts available in bins. Obtains the information needed to place special orders and ensures that the correct parts aresent. Must research the availability of certain parts, either within the retail facility or from othersources as necessary, and must be able to search part numbers using the computer or standardcatalogs. Is aware of seasonal requirements for parts that arise as a result of recalls or specials in theService Department.What the Worker Is LikeThe Parts Counterperson: Has a general understanding of automotive systems. Has the ability to use inventory information on a computer screen and can locate parts bychecking parts numbers and locating them in the bins. Must communicate clearly in person and on the phone and must be willing to initiate calls tocustomers to give and receive information. Must be alert to sales opportunities by taking the time to ask customers questions and provideinformation about parts and services. Is able to effectively communicate with all other departments in the dealership. Is able to work independently, managing his or her time and work flow.What the Work Is LikeThe work of the Parts Counterperson: Is detail-oriented in that this person maintains, monitors, and continually updates the partsinventory for the dealership. Entails frequently inputting and checking information on the computer and verifying thecomputer inventory by physically checking parts in the parts storage bins. Entails over-the-counter sales of parts and special ordering parts for customers and for theService Department. Involves ensuring that parts arrive, that they are the correct parts, and that those who ordered them know of their arrival.
Company:
Bertera Chrysler Jeep Dodge Ram
Posted:
December 4 2023 on Applicant Tracking Software
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More About this Listing: Chrysler Parts Counter Advisor
Chrysler Parts Counter Advisor is a Human Resource Chrysler Parts Counter Advisor Job at Bertera Chrysler Jeep Dodge Ram located in West Springfield MA. Find other listings like Chrysler Parts Counter Advisor by searching Oodle for Human Resource Chrysler Parts Counter Advisor Jobs.
Chrysler Parts Counter Advisor is a Human Resource Chrysler Parts Counter Advisor Job at Bertera Chrysler Jeep Dodge Ram located in West Springfield MA. Find other listings like Chrysler Parts Counter Advisor by searching Oodle for Human Resource Chrysler Parts Counter Advisor Jobs.