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Visitor Experience Concierge (March Break)
Location:
Toronto
Description:
Are you deeply passionate about service, with an appreciation for culture, the arts, natural history, and science? Do you value how these elements collectively narrate the diverse tales of humanity? Join our team at ROM for a rewarding 1-week stint as a Visitor Experience Concierge during our March Break@ROM period. POSITION SUMMARY: Reporting to the Manager, Visitor Experience and working with direction from the Senior Operations Leads, the VX Leads, the Visitor Concierge is the primary public face of the ROM. They greet and direct visitors, manage queuing and crowds and operate the coat check, entry points and the museum’s concierge service desks(s). They actively promote an engaging museum experience of learning and discovery by helping visitors and members tailor their museum journey, driving brand loyalty and repeat visitation. RESPONSIBILITIES: Greeting & Entry Management: Warmly welcome visitors and ensure a smooth ticketing experience. Manage queues, ticket scanning, and attendance counts. Assist visitors with self-serve ticketing options and mobile devices. Provide guidance on museum expectations and ensure smooth visitor flow. Coat Check: Greet visitors and manage coat check operations. Ensure safe storage and timely return of checked items. Comply with ROM policies regarding checked items. Service Desk Operations: Offer assistance at the member service desks. Help visitors plan their museum journey, provide relevant information, and facilitate ticket and membership sales. Address visitor concerns efficiently and positively. Sales & Brand Loyalty: Promote the ROM brand and its offerings. Identify opportunities to upsell or cross-sell museum products. Prioritize visitor needs in every interaction to foster engagement. Training & Teamwork: Participate in customer experience training and team meetings. Preparedness: Help prepare the Front of House for daily operations. Ensure readiness of all visitor-facing areas and report any. Visit ListedBuy for more information.
Company:
Royal Ontario Museum
Posted:
January 24 on ListedBuy
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More About this Listing: Visitor Experience Concierge (March Break)
Visitor Experience Concierge (March Break) is a Other Art & Media Jobs Visitor Experience Concierge Job at Royal Ontario Museum located in United States. Find other listings like Visitor Experience Concierge (March Break) by searching Oodle for Other Art & Media Jobs Visitor Experience Concierge Jobs.
Visitor Experience Concierge (March Break) is a Other Art & Media Jobs Visitor Experience Concierge Job at Royal Ontario Museum located in United States. Find other listings like Visitor Experience Concierge (March Break) by searching Oodle for Other Art & Media Jobs Visitor Experience Concierge Jobs.