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Technical Service Representative
Location:
Herriman, UT
Description:
Company Description Our mission at Bullfrog Spas is simple: Create peaceful lives. This mission is realized for customers through incredible products and services, but our mission also applies to us. At Bullfrog Spas we do our very best to make our own lives and those of our fellow team members peaceful. We're guided by the values of care, commitment, trust, and innovation. Committed team members and this values-driven culture have helped to make Bullfrog Spas the fastest-growing premium hot tub manufacturer in the world, one of Utah's premier brands, and an amazing place to work and grow in your career. Summary: As a Technical Services Representative , you will take incoming calls from dealer partners and consumers to assist in all aspects of spa operation and technical assistance. You will walk through repair procedures. You will process warranty claims and order parts as necessary. You will assist technicians in the field over the phone to diagnose and repair spas in need of service. This position can be the pathway into your career with Bullfrog Spas and is a great way to expand on previous experience in customer service. Key Functions: Participate in daily huddles to help drive daily continuous improvement & coordinate on tasks & projects to meet department & company objectives Follow procedures and safe work practices Ensure that warranty claims are reviewed, approved, and processed correctly and in a timely manner May help with onsite or virtual dealer technical trainings Helps answer phone calls & emails to resolve product failures using proper troubleshooting techniques (i.e., electrical component failures, water care chemical use, hot tub plumbing, etc....) Works cross-functionally with other teams in quality improvement team meetings to help provide additional insight on how our products are failing in the field Demonstrate a first-class customer service experience with every customer interaction Handle issues in the interest of both customer and the company Key Requirements: High school diploma or GED equivalent Related technical work experience in the hot tub industry a plus Strong analytical, critical thinking and problem-solving skills High-energy self-starter as well as a collaborative team player Experience with Office related computer skills Customer Service Experience (minimum of 2 years) Strong communication and interpersonal skills Can communicate clearly, both written and verbally Understanding of hot tub electrical components, troubleshooting & repair a plus Job Posted by ApplicantPro
Company:
Bullfrog Spas
Posted:
January 25 on ApplicantList
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More About this Listing: Technical Service Representative
Technical Service Representative is a Customer Service Service Coordinator Job at Bullfrog Spas located in Herriman UT. Find other listings like Technical Service Representative by searching Oodle for Customer Service Service Coordinator Jobs.
Technical Service Representative is a Customer Service Service Coordinator Job at Bullfrog Spas located in Herriman UT. Find other listings like Technical Service Representative by searching Oodle for Customer Service Service Coordinator Jobs.