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Specialist - Presales
Location:
Virginia Beach, VA
Description:
Job Description (Posting). (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Company:
HCL Technologies
Posted:
May 17 on TopUSAJobs
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More About this Listing: Specialist - Presales
Specialist - Presales is a Other Jobs Specialist - Presales Job at HCL Technologies located in Virginia Beach VA. Find other listings like Specialist - Presales by searching Oodle for Other Jobs Specialist - Presales Jobs.
Specialist - Presales is a Other Jobs Specialist - Presales Job at HCL Technologies located in Virginia Beach VA. Find other listings like Specialist - Presales by searching Oodle for Other Jobs Specialist - Presales Jobs.