Service Representative
Location:
Carrollton, TX
Description:
Title: Service RepresentativeArea of Interest: ServiceAddress: 00310 Carrollton - TXCity: CarrolltonState: TexasJob Description: Job category: Non-ExemptJob SummaryThe Service Representative (SR) provides customer service support to the club members and guests.- Responsible for assisting and directing members/guests- Organization skills- Ensure Guest Fitness Profiles are completed and appropriate charges are collected- Greet all incoming members and guests- Operate Tomax system and ensure open/close/break procedures are followed- Must have 6-12 mnths background in customer service function. Retail environment preferred.- Monitoring incoming inquiries and ensuring proper check in procedures are followedOrganizational Relationship:Reports to the Service Manager or Assistant Service ManagerEssential Duties & Responsibilities:Member and Guest Check in Compliance [50% of time]- Process all monetary transactions through TomaxRequirements:Knowledge, Skills & Abilities:- Enter Guest and Telephone Inquiry info into GMSCustomer Service [25% of time]- Must complete Club Orientation training prior to beginning the Front Desk Receptionist training- Ensure required forms are available, and completed and processed properly (e.g. Kid s Club Coupon Log, Group X Reservation sheets, etc.)- Strong customer service skills- While performing the duties of this job, the employee is regularly required to stand for up to eight hours. The employee occasionally sits, walks, kneels and reaches with hands and arms.- Handle member service issues to include: Personal Training, guest, Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments.- Perform general cleaning duties to include hourly locker room checksPoint of Sales [25% of time]- Promote and sell merchandise- Attention to detailCertifications / Educational Level:- Ensure all check in procedures are followed- Keep front desk area and lobby clutter free, and orderly- While performing the duties of this job, regularly exposed to moving mechanical parts- Background with multiple phone lines preferred- Must complete Club Safety training within 30 days of hire- Effective communication expertise both oral and written- Record member concerns on the Member Service Log or Maintenance Log (depending on issue).- Answer all incoming inquiries and obtain appropriate info to direct/transfer calls/guests.- Record lost and found items on the Lost and Found Property Log and secure items per policy- Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team player basics of being on time and complying with the dress code..- The noise level in the environment is occasionally loud This job overview intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.- Basic technical skillsPhysical demands:- Reconcile and report all incoming or outgoing (i.e. drink refunds) monies- Frequently required to lift and/or move up to 25 pounds.Working atmosphere:- Must attend New Hire Orientation prior to 1st scheduled shift in assigned clubBackground:- Must complete Front Desk training prior to working alone at the Front Desk- High-school certificate or GED required
Company:
24 Hour Fitness
Posted:
January 20 on JobDiagnosis
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More About this Listing: Service Representative
Service Representative is a Customer Service Service Coordinator Job at 24 Hour Fitness located in Carrollton TX. Find other listings like Service Representative by searching Oodle for Customer Service Service Coordinator Jobs.
Service Representative is a Customer Service Service Coordinator Job at 24 Hour Fitness located in Carrollton TX. Find other listings like Service Representative by searching Oodle for Customer Service Service Coordinator Jobs.