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Service Now Developer with ITSM & Performance Analytics Expertise
Location:
Coatham Mundeville
Description:
Are you ready to elevate your career with an innovative company seeking a proficient Service Now Developer Our client, a leader in digital transformation, is seeking a dynamic individual to join their IT team. This is an exceptional opportunity to leverage your IT Service Management ITSM and Performance Analytics skills in a role that promises both challenge and growth. Key Responsibilities: Design and implement management dashboards within Service Now. Analyse KPIs and delve into performance metrics to enhance service quality and reduce delivery costs. Develop and refine Virtual Agent capabilities using AI, with a focus on Natural Language Understanding NLU to surpass mere keyword identification. You will be responsible for crafting new topics and implementing custom controls in the Pro version of the Virtual Agent. Utilize the Service Owner Workspace to enable portfolio managers and service owners to manage services comprehensively from a centralised location. Required Qualifications: Proven experience in Service Now development, particularly within IT Service Management ITSM. Strong expertise in Performance Analytics, capable of creating insightful management dashboards and detailed performance reports. Experience with Service Now Virtual Agent, including advanced knowledge of its Pro version functionalities. Familiarity with the Service Owner Workspace, with demonstrated ability to manage and optimise service delivery. Desirable Attributes: A forward-thinker with a knack for problem-solving and innovation. Excellent communication skills, capable of liaising with technical teams and senior stakeholders. A commitment to continuous professional development and staying abreast of the latest industry trends. Benefits: Outside IR35Engaging and supportive work environment. Visit ListedBuy for more information.
Company:
Linking Humans
Posted:
April 22 on ListedBuy
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More About this Listing: Service Now Developer with ITSM & Performance Analytics Expertise
Service Now Developer with ITSM & Performance Analytics Expertise is a Technology Developer Job at Linking Humans located in United States. Find other listings like Service Now Developer with ITSM & Performance Analytics Expertise by searching Oodle for Technology Developer Jobs.
Service Now Developer with ITSM & Performance Analytics Expertise is a Technology Developer Job at Linking Humans located in United States. Find other listings like Service Now Developer with ITSM & Performance Analytics Expertise by searching Oodle for Technology Developer Jobs.