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Service Delivery Manager
Location:
Birmingham
Description:
Service Delivery Manager Location: Birmingham Salary: GBP35,000 : GBP45,000Full time Permanent / Mon: Fri office hours This role You will plan, organise, and manage the daily work of the office and the collection drivers and associated system data input. Support the Service Leadership team in a positive and proactive manner, ensuring all tasks are completed in line with the companies Health and Safety Policy and in a Profitable manner. Main duties and responsibilities: Prioritise work schedules to maximise efficiency. Enforce road traffic legislation and oversee day: to: day driver activities. Utilise Power BI reports for standards management. Conduct driver appraisals and assist in new driver inductions. Optimise overtime, ensuring adherence to start times and tracker activity. Respond promptly to customer inquiries and proactively investigate missed collections. Log and resolve customer complaints using CRM. Conduct daily route debriefs and address noted issues promptly. Arrange site surveys for accidents or near misses. Ensure drivers perform pre and post: shift vehicle checks. Accurately record customer weights and investigate weighing defects. Sign off new contracts, ensuring feasibility and location compatibility. Charge customers for extra waste collected using vehicle cameras and cross: checking AMCS. Keep the Depot Customer Hotlist updated and communicate service issues promptly. Perform any other reasonable tasks as required. Skills and Experience: Strong leadership skills. Customer service expertise. Extensive knowledge of the waste industry. Competency in Microsoft applications. Knowledge of Tachograph legislation. Valid driving license. Resilient, and flexible. Diligent team player able to work independently and collaboratively. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the. Visit ListedBuy for more information.
Posted:
March 6 on ListedBuy
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Service Delivery Manager is a Other Art & Media Jobs Delivery Manager Job located in United States. Find other listings like Service Delivery Manager by searching Oodle for Other Art & Media Jobs Delivery Manager Jobs.