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Service Delivery Manager
Location:
High Wycombe
Description:
An innovative, multi award winning company is looking to add a Service Delivery Manager to their team. They will be responsible for delivering a superb customer service to maintain high levels of client satisfaction and retention for maintenance contracts. The role in more detail will entail: : Overall responsibility for the Service Desk performance and strategy : Managing the service team to organise the scheduling of work for Technical Engineers with the assistance of internal Tech support : Monitoring against SLA's and KPI achievement : Creating and delivering weekly reports and regular performance analysis : Handle client complaints and manage escalations : Coordinate the whole process of engineer call outs : Onboarding new clients : Oversee the management and updating of the job ticketing system The ideal candidate will possess strong management and customer service skills with a minimum of 3 years operational experience. They will have the ability to coordinate and organise schedules for a team of field staff, post backssment from first line technical support. Attention to detail and being methodical in record keeping, whilst managing reporting is essential. Visit ListedBuy for more information.
Posted:
February 15 on ListedBuy
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Service Delivery Manager is a Other Art & Media Jobs Delivery Manager Job located in United States. Find other listings like Service Delivery Manager by searching Oodle for Other Art & Media Jobs Delivery Manager Jobs.
Service Delivery Manager is a Other Art & Media Jobs Delivery Manager Job located in United States. Find other listings like Service Delivery Manager by searching Oodle for Other Art & Media Jobs Delivery Manager Jobs.