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Service Delivery Manager - Jackson, MI
-----------------SEND RESUMES TO JOBS (at) CYNETSYSTEMS.COM------- We are looking for Service Delivery Manager for our client in Jackson, MI area. POSITION TITLE: Service Delivery Manager LOCATION: Jackson, MI JOB DUTIES: Drive the Run Arena: Sys Admin, Storage and Backup etcShould be having background running the Datacenter including Facility services, knowledge of NetworkShould be Customer FacingSLA Owner for specific BUResponsible for Service ImprovementSet Exceptions and Expectations to the CustomerDrive Outage Management and ensure speedy resolutionAnalyze the Impact and do Value AddOwn Problems: Stability of specific business unit. Drive the issues to permanent resolution.Ensures Zero Escalation, Zero Surprise and Negotiator with the CustomerRedefine team structure if required.Bridge between Vendors, change owners and other stake holders to ensure timely resolution to every issue.Act as a resource provider- Right Vendors and Resources on CallPresent the data to Datacenter in charge of specific geography with the trends, improvements and progressResponsible for driving projects, and incidents. Works closely with Xerox Business for pricing and other financial issues.Directly interact with Customer BU and drive the resolution.SDM Time: 50%: Day to Day Operations, 20%: Customer Engagement, 20%: Reporting, 10%: Dynamic Reporting.Discuss improvement Areas with Vertical Leads Note : BGV Process includes of 7 years. of Address Verification , Employment Verification , five Panel Drug Test and DNA Test .
February 13 on Bullhorn Reach