Rockefeller Philanthropy Advisors
This listing was posted on Broadbean.
Senior Associate, Learning
Location:
New York, NY
Description:
Rockefeller Philanthropy Advisors (RPA) is a nonprofit organization that currently advises on and manages more than $400 million in annual giving by individuals, families, corporations and major foundations. Rockefeller Philanthropy Advisors accelerates philanthropy in pursuit of a just world.Continuing the Rockefeller family's legacy of thoughtful, effective philanthropy, RPA remains at the forefront of philanthropic growth and innovation, with a diverse team led by experienced grantmakers with significant depth of knowledge across the spectrum of issue areas. Founded in 2002, RPA has grown into one of the world's largest philanthropic service organizations and, as a whole, has facilitated more than $3 billion in grantmaking to nearly 70 countries. RPA serves as a fiscal sponsor for more than 120+ projects, providing governance, management and operational infrastructure to support their charitable purposes. For more information, please go to www.rockpa.org.Role OverviewThe Senior Associate, Learning supports the RPA business units with the use of business processes and computer applications by training users, creating and disseminating documentation and answering questions. The role teaches users how to use systems to achieve their end goals.Role Core AccountabilitiesLearning Program DeliveryProvide advanced-level learning support services; resolve user issues, and effectively handle new and unusual user situations with various business systems; manage, track, and document issues for analysis; build a library of knowledge to support the organization's work. Authors technical documents, designs instruction artifacts, assesses skill gaps, instructional design, creates cybersecurity awareness messages supports cybersecurity communication efforts.Learning Program CoordinationServe as a liaison with multiple departments (Systems and Solutions, IT, Grants Management, and others) regarding training requests; work to understand customer/business needs thoroughly and implement customized enhancements; share feedback with the Learning team on the need for education and new training opportunities. Communicate with various levels of the organization in resolving user issues; ensure a professional and timely response to issues shared in multiple modalities (email, learning portal, intranet).Learning ProjectsCollaborates on the design and delivery of learning projects using various delivery methods (asynchronous and synchronous training, classroom, lab sessions, etc.) that reflect adult learning theory. Maintains and assists in the scheduling and coordination of educational events.Learning ContentDevelop, maintain, and update Learning content for the intranet and technology knowledge base; create documentation to support learners; share information internally; and direct users to an organized knowledge base.Complexity and Problem-solving * Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision-making. * Works without supervision and provides technical guidance when required on planning, organizing, prioritizing, and overseeing activities to efficiently meet business objectives. * Uses clear and effective verbal communication skills without supervision and provides technical guidance when required on expressing ideas, requesting actions, and formulating plans or policies. * Uses comprehensive knowledge and skills to act independently while guiding and training others on motivating all employees to learn, grow and develop so that they can obtain the knowledge and experience they need to help the organization reach its goals. * Applies concepts of knowledge/skill without requiring supervision; also, able to provide technical guidance when required.Desired Qualifications and Experience * A Bachelor's degree is required. * Proven experience in training, facilitating essential business technology learning, or client service-oriented role (3-4 years). * Knowledge of basic call/service center operating models and service delivery; experience with case management systems (NetSuite). * Experienced in facilitating webinars, using learning management systems platforms as a content developer or junior administratorTravel Requirements * Some travel may be required.The individual in the role must demonstrate a commitment to RPA's Mission and Values:At Rockefeller Philanthropy Advisors, our mission is to accelerate philanthropy in pursuit of a just world, by providing deep global expertise to make philanthropy more thoughtful, equitable and effective. * We believe that philanthropy can help create a better world. * We make decisions that center people and communities. * We believe philanthropy has a responsibility to pursue equity. * We uphold the highest standards of integrity and trust. * We are committed to learning and sharing knowledge.Rockefeller Philanthropy Advisors celebrates the uniqueness of our staff, our partners, and the communities we serve. We are committed to inclusion with the goal of cultivating a culture of belonging and acceptance. We strive to embed this value in our philanthropic work to advance a more just, equitable and sustainable world.Compensation & BenefitsRockefeller Philanthropy Advisors offers a competitive compensation and benefits package including health coverage, retirement benefits, paid sick leave, vacation and holidays, tuition reimbursement and access to professional development resources.The salary range is one component of the total compensation package for employees.Pay Range: $76,000 - $83,000 salary per year.Application ProcessApplications will be reviewed as received. In order to be considered, all applications must include a cover letter describing your interest and qualifications and your resume. The position will remain open until filled.Rockefeller Philanthropy Advisors celebrates the uniqueness of our staff, our partners, and the communities we serve. We are committed to inclusion with the goal of cultivating a culture of belonging and acceptance. We strive to embed this value in our philanthropic work to advance a more just, equitable and sustainable world.RPA is an equal opportunity employer.
Company:
Rockefeller Philanthropy Advisors
Posted:
May 9 on Broadbean
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More About this Listing: Senior Associate, Learning
Senior Associate, Learning is a Nonprofit Senior Associate Learning Job at Rockefeller Philanthropy Advisors located in New York NY. Find other listings like Senior Associate, Learning by searching Oodle for Nonprofit Senior Associate Learning Jobs.
Senior Associate, Learning is a Nonprofit Senior Associate Learning Job at Rockefeller Philanthropy Advisors located in New York NY. Find other listings like Senior Associate, Learning by searching Oodle for Nonprofit Senior Associate Learning Jobs.