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Scientific Service Representative
Location:
Cambridge
Description:
Do you want to help us improve human health and understand life on Earth? Make your mark by shaping the future to enable or deliver life-changing science to solve some of humanity's greatest challenges. The Sequencing Operations (Seq Ops) Technical Administration team has an exciting opportunity for someone with a biology background and customer service experience to join us as a Scientific Service Representative (SSR). The focus of this role is to provide a professional service to faculty as an initial point of contact representing Sequencing Operations throughout their research. About the Role: As an SSR you will manage service user expectations and communicate issues as required around the quality and timeliness of data delivery. Dealing with changing priorities on a daily basis will be an ongoing challenge; understanding the capacity and timeframes for delivery within each product line will be paramount. As part of the role you will: Professionally represent Seq Ops as the primary service user contact, addressing issues promptly for an efficient experience. Collaborate with SSRs to communicate workload priorities to pipeline Team Leads and meet delivery times for service users. Use technical expertise to guide colleagues and service users on operational matters. Monitor and adjust workload with SSRs to meet user needs and pipeline capacity. Generate routine finance and MI reports, including WIP, cross-charging, and KPIs. Liaise with Team Lead, Senior Scientific Managers and Faculty to identify future pipeline demands and balance throughput with capacity. Support the submission process, agree on service levels, and ensure accurate study information is captured in LIMS. About You: You should have a biological background and customer-facing experience, demonstrating a successful history of managing multiple projects simultaneously while navigating rapidly changing priorities and conflicting interests. Your role will require a high degree. Visit ListedBuy for more information.
Company:
Wellcome Sanger Institute
Posted:
May 23 on ListedBuy
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More About this Listing: Scientific Service Representative
Scientific Service Representative is a Customer Service Service Coordinator Job at Wellcome Sanger Institute located in United States. Find other listings like Scientific Service Representative by searching Oodle for Customer Service Service Coordinator Jobs.
Scientific Service Representative is a Customer Service Service Coordinator Job at Wellcome Sanger Institute located in United States. Find other listings like Scientific Service Representative by searching Oodle for Customer Service Service Coordinator Jobs.