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Rooms Controller
Location:
Calgary
Description:
Additional Information Dual role for Calgary Airport Marriott In-Terminal Hotel & Delta Calgary Airport In-Terminal Hotel Job Number 23150420Job Category Rooms & Guest Services Operations Location Calgary Airport Marriott In-Terminal Hotel, 2008 Airport Road NE, Calgary, Alberta, Canada VIEW ON MAPSchedule Full-Time Located Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARYAssign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships. Visit ListedBuy for more information.
Company:
Marriott International
Posted:
May 23 on ListedBuy
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Rooms Controller is a Other Art & Media Jobs Controller Job at Marriott International located in United States. Find other listings like Rooms Controller by searching Oodle for Other Art & Media Jobs Controller Jobs.
Rooms Controller is a Other Art & Media Jobs Controller Job at Marriott International located in United States. Find other listings like Rooms Controller by searching Oodle for Other Art & Media Jobs Controller Jobs.