San Jose, CA
Program ManagerJob ID #:4955 Location:San Jose, CAFunctional Area:Program Management Education Required:Bachelors DegreeJob classification:Full time Regular Relocation Provided:Requirements required:5 - 7yrs Job overviewPontoon Solutions offers up a unique people 1st” culture paired with a cutting edge approach to the recruitment world. I enjoy being surrounded by a talented team of open-minded individuals who consistently strive to not only provide winning business solutions, but also to help create the framework for an amazing place to work and grow as a professional.” Eric Toth, Senior Sourcer. 6 yrs.Join Eric and the rest of the Pontoon Solutions family! Take advantage of the stability offered by working for a division of the world’s sixth largest employer, while working in an entrepreneurial culture that will allow you to drive results by pursuing your passion.Our culture:Open:We are direct and honest. We say what we do and do what we say. Transparent about everything we do, we always behave with the highest level of integrity towards our customers, partners and each other.Courageous:Empowered to speak our minds and unafraid of challenging ourselves. We’re confident in our creativity and determined to ms excel.Dedicated:We emotionally invest in our work and our clients’ business to create positive impact. We love what we do.Our voice:Calm:Our brand communicates a sense of calm whenever it’s presented to the world. Notably reassuring, it comes from our understanding of what our clients need and our vast experience in delivering it.Confident:Our communications have a straightforward confidence to them. The fact is, we don’t speak unless we have something relevant and original to say. We are viewed as authoritative, never arrogant.Spirited:Our communications are spirited and dynamic, we seek to engage our audience, not patronize them. Always respectful, we like to inject a touch of wit where appropriate.Job description:TheProgram Manageris a critical member of our MSP team, building relationships with key decision makers, establishing and maintaining rapport with the client and acting as the key contact for the overall program management.Responsibilities:• Responsible for all client operations and service aspects as well as for the implementation, direction, quality and compliance program adherence, and management of a Managed Service Program (MSP) with multiple sites and suppliers. • Provides customer with regular updates regarding the MSP, including latest industry trends, best practices internally and externally as well as potential program enhancements.• Responsible for recruitment, management and retention of assigned resources. Provides assigned resources adequate oversight, training and leadership to ensure they reach potential.• Acts as the day-to-day escalation contact for any issues• Designs and implements a team-results oriented culture, reinforcing collective results over individual results.• Works with Business Analyst and other applicable resources to provide accurate, timely and complete performance analyses. Accountable for monthly/quarterly reporting.• Reviews activity and recommends improvement programs as required.• Oversees and maximizes use of Vendor Management System (VMS) technology to ensure optimum, cost-effective, timely and high-quality results.• Conducts/participates in presentations and prepares and/or coordinates the preparation of proposals for new/expanded business.• Survey clients regarding perception of service.Job responsibilities• Bachelor’s degree in related position or equivalent experience.• Min of 5 yrs of experience working in an MSP (Managed Services Provider) environment with increasing responsibilities.• Account management background on a regional level required, national or global preferred.• Strong operational requirements required.• Sales experience wanted. • Must have a proven ability exceeding customer service expectations. • Experience with developing working relationships with key stakeholders. Expertise to interact and communicate with all levels of staff and management.• Must be able to communicate effectively and clearly in writing and orally, both in one-on-one and in group presentation situations.• Must be proficient in PC software packages, such as Ms word, Microsoft excel, Email and Internet applications.Pontoon, with corporate headquarters in Jacksonville, Florida, United States is the global leader in workforce solutions. Pontoon specializes in Contingent Workforce Solutions, Recruitment Process Outsourcing and Workforce Consulting. Operating with nearly 650 colleagues worldwide, Pontoon currently delivers talent management solutions in 74 countries for its 100-plus clients, a global client base that is broader and deeper than the industry has experienced to date. Pontoon is 1 of the largest worldwide MSPs, and has been named the #3 global enterprise provider of RPO services.
February 2 on Adecco RPO