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IT Support Technician
Location:
London
Description:
An IT Support Technician - Level 1 is an entry-level position that requires two years of experience with Windows and Apple hardware and software. This position is responsible for preparing Microsoft Windows and Mac OSX devices for deployment to Intapp end users. This documented process will require a successful candidate to follow instructions, manage service requests and incidents, install devices on site, and assist with remote configurations. This position requires interaction with Intapp users in person, over the phone, and via email. Therefore, a successful candidate must possess excellent communication skills and be comfortable interacting with end users, answering questions, addressing concerns, and finding solutions to issues that arise. What you will do: Prepare new systems for implementation and coordinate installation with the end user. Update the appropriate inventory systems to reflect the system's current state. Communicate issues, critical problems, and situations to the appropriate management levels. Support the maintenance and collection of staff computing resources, including laptops and other devices. Perform routine maintenance on IT devices, including software updates, imaging, and light repairs. Provide top-tier IT support for staff, including software installation support, hardware troubleshooting, and break-fix support. Provide conference support when needed. Assist with inventory tracking and documentation processes. Coordinate with other IT teams in multiple locations to escalate issues as needed. Support end users remotely as well as in person. Respond to assigned work in the ticketing system and maintain accurate and timely documentation of progress in the work order database. Promote the creation of knowledge base entries that customers and IT team members can use. Compete for new installations on schedule and with minimal rework. Update and manage all assigned work order tickets promptly, at least daily. Follow. Visit ListedBuy for more information.
Company:
Intapp
Posted:
March 27 on ListedBuy
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More About this Listing: IT Support Technician
IT Support Technician is a Technology IT Specialist Job at Intapp located in United States. Find other listings like IT Support Technician by searching Oodle for Technology IT Specialist Jobs.
IT Support Technician is a Technology IT Specialist Job at Intapp located in United States. Find other listings like IT Support Technician by searching Oodle for Technology IT Specialist Jobs.