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IT Service Manager (MSP)
Location:
Weare, NH
Description:
Are you ready for a technical leadership role in a fast-growing, employee-oriented company? Summit IT is a tight-knit MSP that prioritizes top-tier technical integration and high-quality, proactive IT support. Our goal is to be a family-oriented, community-oriented, positive environment for our employees so they can execute best-in-class, white-glove IT services for a diverse range of clients and end-user environments. We're seeking a people-oriented Service Manager to oversee service delivery for our clients and continue mentoring our technical team. *This ad has been posted by Encore Strategic on behalf of Summit IT* We'll Provide: Fun, professional environment facilitated through daily communication, monthly lunches, and quarterly offsite outings Robust benefits package including healthcare, dental, disability, life insurance, and PTO Starting salary of 85K, along with profit-sharing program and performance-based bonuses Opportunities for continued growth supported by mature processes and sales engine Family-first culture that supports work/life balance What you'll do: Manage the team for daily success, including daily activity, resource allocation, and providing accountability for documentation and SLAs Take ownership for client satisfaction for escalated issues, communicating with team members and clients and performing root-cause analysis to ensure resolution Mentor employees for success via daily communication, yearly reviews, and continuous technical/professional training Build relationships with clients via client meeting participation Define and review key KPIs, KB articles, and process documentation Track and report metrics for projects and agreements Administration of Professional Services Automation tool (ConnectWise Manage) Skills you'll need: 3-5 years of experience with small business technical support, including applications, processes, software, and equipment Connectwise administration experience Strong positive mentality, strong communication and documentation skills, and enthusiasm for improvement and continued growth Sense of ownership for client outcomes and mentoring mindset for team Experience with MSP leadership, planning, and KPI's strongly preferred Next Steps: Quick apply with your resume here Get a head start on our application and aptitude testing process here:https://www.ondemandassessment.com/link/index/JB-DRQ6J12MC?u=1047336
Company:
Encore Strategic
Posted:
May 8 on TopUSAJobs
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More About this Listing: IT Service Manager (MSP)
IT Service Manager (MSP) is a Computer & Software Jobs Service Manager Job at Encore Strategic located in Weare NH. Find other listings like IT Service Manager (MSP) by searching Oodle for Computer & Software Jobs Service Manager Jobs.
IT Service Manager (MSP) is a Computer & Software Jobs Service Manager Job at Encore Strategic located in Weare NH. Find other listings like IT Service Manager (MSP) by searching Oodle for Computer & Software Jobs Service Manager Jobs.