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Housing Complaints Coordinator
Location:
Coatham Mundeville
Description:
Are you passionate about resolving customer complaints effectively and efficiently Our client is seeking a dynamic and organised Complaint Coordinator to join their team. As a Complaint Coordinator, you will play a vital role in ensuring timely responses and high-quality resolution of housing-related complaints. If you have excellent communication skills, a logical approach to problem-solving, and a commitment to customer satisfaction, we want to hear from you Are you passionate about resolving customer complaints effectively and efficiently Our client is seeking a dynamic and organised Complaint Coordinator to join their team. As a Complaint Coordinator, you will play a vital role in ensuring timely responses and high-quality resolution of housing-related complaints. If you have excellent communication skills, a logical approach to problem-solving, and a commitment to customer satisfaction, we want to hear from you Job title – Housing Complaints Coordinator Location –Farringdon EC1M hybrid working 2/3 days from home Contract – Temp Ongoing Hours – Full Time Your key duties within the role will include: Engage with residents primarily over the phone to understand and address their complaints within specified timeframes. Acknowledge complaints and provide comprehensive summaries to the Home Management Team, ensuring clear understanding of required actions. Differentiate between service requests and complaints, allocating complaints to the appropriate caseworker. Monitor service responses and ensure adherence to established timeframes. Maintain up-to-date case records and upload supporting evidence. Proactively communicate with customers, providing updates and requesting extensions when necessary to achieve effective complaint resolution. Coordinate responses to inquiries from MPs and Councillors. Demonstrate a customer-centric approach, prioritising sensitivity, fairness, and resolution-focused actions. Exemplify the organisation's values. Visit ListedBuy for more information.
Company:
Service Care Solutions
Posted:
April 23 on ListedBuy
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More About this Listing: Housing Complaints Coordinator
Housing Complaints Coordinator is a Human Resource Housing Complaints Coordinator Job at Service Care Solutions located in United States. Find other listings like Housing Complaints Coordinator by searching Oodle for Human Resource Housing Complaints Coordinator Jobs.
Housing Complaints Coordinator is a Human Resource Housing Complaints Coordinator Job at Service Care Solutions located in United States. Find other listings like Housing Complaints Coordinator by searching Oodle for Human Resource Housing Complaints Coordinator Jobs.