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Helpdesk Senior Manager
Location:
Halifax
Description:
Req ID: 244243 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Manager to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). This position is remote, occasional visits to NTT DATA’s Halifax office may be required. We are looking for a qualified Sr. Helpdesk Manager to join our team. Responsibilities will include leading our technical support team to provide excellent customer service and resolve all technical issues. Responsible for planning, coordinating and managing existing and upcoming IT Infrastructure Projects. The resource should have solid experience in understanding the customer requirements in terms of scoping the projects and should have good knowledge with managed services projects. #INDICS Responsibilities Manage the help desk team (approximately 40 people) and evaluate performance Ensure customer service is timely and accurate on a daily basis Recruit, train and support help desk representatives and technicians Set specific customer service standards, contribute to improving customer support by actively responding to queries and handling complaints Establish best practices through the entire technical support process Follow up with customers to identify areas of improvement Create and maintain project plans, including the development of project timeline, milestones, tasks, resources, task dependencies and durations Manage and track project performance, including resource allocations, cost, and quality by conducting regular team status meetings and continuously evaluating progress Develop and communicate project status and establish appropriate governance across both business and IT to manage scope, issues, risks and change Manage the integration of IT, business and vendor deliverables Build effective relationships with all functional. Visit ListedBuy for more information.
Company:
NTT Data Services
Posted:
May 23 on ListedBuy
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More About this Listing: Helpdesk Senior Manager
Helpdesk Senior Manager is a Customer Service Help Desk Job at NTT Data Services located in United States. Find other listings like Helpdesk Senior Manager by searching Oodle for Customer Service Help Desk Jobs.
Helpdesk Senior Manager is a Customer Service Help Desk Job at NTT Data Services located in United States. Find other listings like Helpdesk Senior Manager by searching Oodle for Customer Service Help Desk Jobs.