This listing was posted on ListedBuy.
Helpdesk operator
Location:
Livingston
Description:
Are you an experienced help desk scheduler looking for your next opportunity? Would you like to work in a renowned company which offers up skill and training? Randstad Construction and Property are working on behalf of a National Facilities Management company to find an experienced and collaborative helpdesk administrator in Livingston. The successful candidate will be responsible for admintistration work on a static site. Location: Edinburgh Salary: Competitive (up to GBP26,000 depending on experience) Employment type: Full: time, permanent Key benefits: 40 hours per week Employer pension Company sick pay Generous on call payment Cycle to work scheme Overtime rates An average day will include the following: Ensure customer SLAs are met Ensure Quoted jobs have best fit resources allocated (geographically and skill set) Monitor engineer response to Quoted works to ensure return visits are logged and completed Assist with purchasing Ensure timely processing of engineers quotes, reports and recommendations to clients Ordering goods and services Liaising with Accounts managers and supervisors with regards to capacity, timing of jobs and issuing work instructions Liaise with engineers to keep informed of changes, abnormal travel Upload and update client portals and clients frequently Contribute to the operation of the out: of: hours telephone answering service, ensuring messages are relayed and actioned in a timely manner Compile customer invoicing for review by accounts An ideal candidate will have: Proven experience in a planning/scheduling role (essential) CAFM experience, or similar with Facilities Management experience (essential) Proficient in MS Office, particularly Word and Excel Excellent organisational skills Excellent interpersonal and customer relationship skills Exceptional telephone manner Proven ability to use initiative An ideal candidate will be: Flexible and patient A team player Able to understand complex information. Visit ListedBuy for more information.
Posted:
March 27 on ListedBuy
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More About this Listing: Helpdesk operator
Helpdesk operator is a Customer Service Help Desk Job located in United States. Find other listings like Helpdesk operator by searching Oodle for Customer Service Help Desk Jobs.
Helpdesk operator is a Customer Service Help Desk Job located in United States. Find other listings like Helpdesk operator by searching Oodle for Customer Service Help Desk Jobs.