Help Desk - Deskside Support Tier III | Help Desk in Customer Service Job at Quadrant | 7265590918

This listing was posted on Professional Diversity Network.

Help Desk - Deskside Support Tier III

Location:

Fort Bevoir

Description:

Job ID: 24-01798 Deskside Support Tier III Fort Belvoir, VA Must: Active DoD Secret clearance required Experienced Tier II Help Desk/ Desktop Support Admin 6 years of experiencing in TIER II help desk ,desk side or end user support Strong experience with user access management Experience using the Remedy Ticketing system (ARS). Experience with Windows 10 Operating Systems and Office 2013 Experience with Microsoft SCCM and perform imaging of desktop machines Experience working with virtual infrastructure (i.e. VMWare) strongly desired Experience managing Microsoft Active Directory required Excellent communications both written and verbal skills Strong attention to detail Excellent customer service skills over the phone, in person and via email Ability to interact with Senior Government Leadership in an professional manner Current CompTIA Security+ CE required Bachelor's Degree is a plus Duties: Provide technical support including client hardware and software support Handle all escalated tickets from Tier I and Tier II teams Respond to customer trouble requests and problem calls received by telephone, email, or generated from the Remedy ticketing system Resolve customer issues using automated remote control software or other remote tools where possible Provide support to individuals at users workstations and docking stations with direct hands-on troubleshooting and repair services for both hardware and software issues Install, upgrade, support, and troubleshoot printers, computer hardware, Windows 10 OS, Office 2013 and other authorized desktop applications and peripheral equipment Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warranties Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network Escalate the issue/problem to proper Tier 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. PDN-9c01a468-4e21-4944-968e-1bc28ba58c73

Company:

Quadrant

Industry:

Other

Posted:

May 10 on Professional Diversity Network

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