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Help Desk Analyst 2 (Onsite)
Location:
Richmond, VA
Description:
Job Title: Help Desk Analyst 2 (Onsite) Location: Norfolk, VA Duration: 12+ Months Job Description: Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed. A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented. Skills: Skill Required / Desired Amount of Experience OTRS Ticket System (or equiv) Required 1 Years TDX IT Service Management (ITSM) Service Desk tool Required 1 Years Hands on exp w/basic support and troubleshooting (such as password resets, printer configs, break/fix instructions, ticket routing) Required 2 Years Powered by JazzHR
Company:
Serigor
Posted:
March 16 on The Resumator
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More About this Listing: Help Desk Analyst 2 (Onsite)
Help Desk Analyst 2 (Onsite) is a Customer Service Help Desk Analyst Job at Serigor located in Richmond VA. Find other listings like Help Desk Analyst 2 (Onsite) by searching Oodle for Customer Service Help Desk Analyst Jobs.
Help Desk Analyst 2 (Onsite) is a Customer Service Help Desk Analyst Job at Serigor located in Richmond VA. Find other listings like Help Desk Analyst 2 (Onsite) by searching Oodle for Customer Service Help Desk Analyst Jobs.