Guest Service Representative - Country Inn & Suites New Orleans Job
Location:
New Orleans, LA
Description:
The Country Inn & Suites in New Orleans is seeking a part-time front desk representative to welcome and check in guests to our hotel and provide them with excellent guest service during their stay. Job assignments: 1.Receives and processes incoming guests *Ensure a delightful, seamless arrival and departure for our guests. *Greets guest an processes hotel registration and other transactions *Keeps current on hotel accommodations, services and local attractions *Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction *Records resolutions to guest complaints on the "Make it Right" log *Works with other departments as appropriate to arrange for services requested by the guest *Stays current with developments in the hotel by reviewing and updating the communication log *Prepares end of shift summaries and communications for management and other shifts *Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program *Makes reservations in accordance with hotel's yield management practices *Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards *May be responsible for answering and fielding all calls to the hotel, both internal and external *Identifies and records special billing instructions and notifies Accounting *Obtains appropriate approvals and signatures for guest transactions *Follows hotel policy on cash banks *Maintains confidentiality of guest info 2.Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and background *Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems *Provides genuine hospitality and teamwork on an ongoing basis *Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to what remedies are appropriate *Performs other duties required to provide the service brand behavior and genuine hospitality Job responsibilities: MUST BE AVAILABLE TO WORK MORNINGS AND/OR EVENINGS (HOLIDAYS AND SPECIAL EVENTS AS WELL *Perfect applicant must have a min of one to 2 yrs of hotel front desk background, other hotel background or background in a customer service environment *Background in Opera system preferential *Outstanding verbal, written and people skills *Works well independently or as part of a team *Strong attention to detail *Commitment to exceptional guest service *Expertise to maintain a positive and professional attitude when handling all situations *Adhere to the policies and procedures of the hotel *Expertise to work a flexible schedule including holidays and weekends *Working expertise of computer and math skills. PHYSICAL QUALIFICATIONS: *Expertise to stand for entire shift *Expertise to lift up to 20lbs EOE, M/F/D/V Carlson Hotels Managed
Industry:
Hospitality & Travel
Posted:
February 2 on The Job Spider
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More About this Listing: Guest Service Representative - Country Inn & Suites New Orleans Job
Guest Service Representative - Country Inn & Suites New Orleans Job is a Customer Service Guest Service Agent Job located in New Orleans LA. Find other listings like Guest Service Representative - Country Inn & Suites New Orleans Job by searching Oodle for Customer Service Guest Service Agent Jobs.
Guest Service Representative - Country Inn & Suites New Orleans Job is a Customer Service Guest Service Agent Job located in New Orleans LA. Find other listings like Guest Service Representative - Country Inn & Suites New Orleans Job by searching Oodle for Customer Service Guest Service Agent Jobs.