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Guest Service Rep-PM - Courtyard St. Louis Downtown (13001BAN)
Saint Louis, MO
Guest Service Rep-PM - Courtyard St. Louis Downtown (13001BAN) Its a powerful feeling, to belong. Its inspiring people to do more than they thought they could. Its leading the way by rolling up your sleeves to accomplish a common goal. Its taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us. The Courtyard St. Louis Downtown, located at 2340 Market Street, St. Louis, MO, 63103 is currently hiring a Guest Service Rep-PM. Assignments include: Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent info in logbooks. Process all payment types such as room fees, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting fees to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out. Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe working conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary info. Welcome and acknowledge all guests according to workplace standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain professional working relationships with others, and listen and respond appropriately to the concerns of other employees. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10lbs without assistance. Perform other reasonable job qualifications as requested by Supervisors. Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com To search all jobs or learn more about Marriott careers: marriott.com/careers To apply for this opportunity, please search by Job ID: 13001BAN Connect and network on-line with us: facebook.com/marriottjobsandcareers twitter.com/marriottcareers linkedin.com/company/marriott-international weibo.com/marriottcareers Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
December 13 2013 on Get Front Desk Jobs