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Employee and Volunteer Training Program Supervisor
Location:
Buffalo, NY
Description:
TITLE: Employee and Volunteer Training and Engagement Program Supervisor DEPARTMENT: Crisis Counseling Program REPORTS TO: Crisis Counseling Program Director EMPLOYMENT STATUS: Full Time CLASSIFICATION LEVEL: Hourly, Non-exempt Position Summary: This position is responsible for assisting with the day-to-day and overall supervision and management of the Crisis Counseling Program (24-hour crisis hotline). Acts as Lead role in the Hotline Programs employee onboarding process, executes all Program training and development for Hotline Counselors, interns, and volunteers. This position is a member of the Agency Leadership Team alongside Agency Department Management Team. Position Accountabilities: Responsible for assisting with daily on-site supervisory consultation, and administrative oversight to the 24-hour Crisis Counseling Hotline Program and all its functions. Lead Manager of the Crisis Counseling Program new employees, Volunteer, Intern programs, and Per Diems including hiring, training, initial development Provides daily consultation, debriefing and support to Hotline Counselors and follow up procedures as needed. Schedule maintenance (daily, monthly, on call, holiday, etc.) when required to ensure full coverage of operation needs for the Crisis Hotline Drives/Identifies developmentally appropriate training needs and learning opportunities for new and existing employees via trainings and resources, one to one coaching, performance reviews, to meet department and individual performance goals Provides ongoing quality assurance reviews to measure compliance via monitoring/review of Hotline calls Working in partnership with the Quality and Performance Program Supervisor and Evening Program Supervisor to ensure individual/program performance and compliance standards are met Manages and tracks Crisis Hotline volunteers and interns monthly, quarterly, and yearly training data tracking Provides bi-weekly one-to-one supervisions, three and sixth month evaluations with on-boarded Crisis Hotline Counselors and per diem staff Manages and resolves escalated call follow up procedures as needed Responsible for participation in rotating Crisis Hotline Management on-call supervisory consult responsibilities outside of scheduled work week Required to participate in Agency, Leadership, and Departmental meetings and conduct work on behalf of all stakeholders Understand and execute all policies and procedures as reflected in the Employee Handbook and Union Contract Other duties as assigned Position Requirements: Must have a Master's Degree in social work, public health, mental health counseling, or related degree and Appropriate Licensure Minimum of 2 (two) years professional experience in human service related industry. Mental Health Services, Training, and Supervisory experience preferred Must have strong demonstrated presentation and facilitation skills Superior knowledge of HIPAA laws/regulations with regard to protected health information; code of ethics, confidentiality and privacy principles Strong demonstrated ability to communicate effectively and develop effective interpersonal relationships with team members, clients, and staff Demonstrated judgment, empathy, and ethical values and abilities that align with Agency goals and values Valid Driver's License preferred but not required. RELATIONSHIPS: Internal: Will maintain productive relationships with agency management, program staff, volunteers and employees. External: Will work collaboratively with a variety of statewide stakeholders (e.g. hospitals, law enforcement agencies, community service organizations, government agencies, courts and families) to provide a comprehensive range of services including advocacy, counseling, crisis intervention, support and guidance to meet the needs of the clients and their families. ENVIRONMENTAL AND WORKING CONDITIONS: General office environment; no exposures to extreme heat, cold, dust, noise. Local travel (Erie County) limited PHYSICAL AND MENTAL REQUIREMENTS: Primarily a sedentary position with occasional standing, sitting, bending and reaching required. A high energy level; comfortable performing faced paced, multi-faceted projects in conjunction with day-to-day activities. EEO STATEMENT: Crisis Services is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. OTHER DUTIES : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice. Position Requirements And Working Conditions: Physical Activities Check all that apply Frequency (N)Never, (O)Occasionally or (C)Constantly Ascending or descending stairs and the like. O Remaining in a stationary position, often standing or sitting for prolonged periods. C Moving about to accomplish tasks. O Communicating with others to exchange information. C Repeating motions that may include the wrists, hands and/or fingers. C Travel to meet with various stakeholders. N Assess risk, detect risk factors for site safety purposes through being aware of surrounding environment, individuals, noises, observations, etc. O Environmental Conditions Check all that apply Frequency (N)Never, (O)Occasionally or (C)Constantly Low temperatures. N High temperatures. N Outdoor elements such as precipitation and wind. N Noisy environments. N Hazardous conditions. N Poor ventilation. N Small and/or enclosed spaces. N No adverse environmental conditions expected. C Physical Demands Check only one Frequency (N)Never, (O)Occasionally or (C)Constantly Sedentary work that primarily involves sitting/standing. C Light work that includes moving objects up to 20 pounds. O Medium work that includes moving objects up to 50 pounds. N Heavy work that includes moving objects up to 100 pounds or more. N Job Posted by ApplicantPro
Company:
Crisis Services
Posted:
December 26 2023 on ApplicantPool
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More About this Listing: Employee and Volunteer Training Program Supervisor
Employee and Volunteer Training Program Supervisor is a Executive Supervisor Job at Crisis Services located in Buffalo NY. Find other listings like Employee and Volunteer Training Program Supervisor by searching Oodle for Executive Supervisor Jobs.
Employee and Volunteer Training Program Supervisor is a Executive Supervisor Job at Crisis Services located in Buffalo NY. Find other listings like Employee and Volunteer Training Program Supervisor by searching Oodle for Executive Supervisor Jobs.