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Emergency Assistance - Team Leader
Location:
Coatham Mundeville
Description:
Here at IMG we are pleased to announce that we are looking for a Contact Centre Team Leader Nights) working out of our Cardiff Office on a Remote or Hybrid Basis on a permanent contract working 37.5 hours a week with a competitive salary of £27,000 - £32,000. As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®. What does a day in the life of a Contact Centre Team Leader Look like? Maintaining an oversight of pending e-mails (return post and new claims), call performance, incoming post, staff productivity with a view to managing/maintaining service levels and escalating any known service issues To act as an escalation point for Clients, Members and other external providers and resolve any queries Providing coaching, support and direction to team as necessary Ensuring all staff (internal and external personnel) have adequate instructions and procedures to accurately perform their roles Ensuring any assistance given, and costs incurred are provided for within the terms and conditions of the insurance policy with a focus on cost containment Ensuring that all schemes are set up correctly in the respective claims systems Ensuring that all system notes are relevant, complete and accurate Acting as the initial referral point for Senior Case Managers queries Identifying and sponsoring change which promotes service delivery improvement and/or efficiencies Communicating and discussing any service delivery issues, training needs, complaints (actual or likely), to the Management Team Communicating departmental targets and goals and sharing performance Ensuring all System Tasks are reviewed on a regular basis and are properly assigned, prioritised. Visit ListedBuy for more information.
Company:
International Medical Group
Posted:
January 9 on ListedBuy
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More About this Listing: Emergency Assistance - Team Leader
Emergency Assistance - Team Leader is a Executive Manager Job at International Medical Group located in United States. Find other listings like Emergency Assistance - Team Leader by searching Oodle for Executive Manager Jobs.
Emergency Assistance - Team Leader is a Executive Manager Job at International Medical Group located in United States. Find other listings like Emergency Assistance - Team Leader by searching Oodle for Executive Manager Jobs.