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Desktop Support / Field Technician
Location:
Brampton
Description:
Req ID: 254743 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support / Field Technician to join our team in Brampton, Ontario (CA-ON), Canada (CA). Role Responsibilities: Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management Utilize Service Now for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention Ensure all tickets are resolved within documented service levels Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs Possess excellent presentation, verbal communication and written skills Provide technology refresh support as needed Travel to other client sites within metropolitan Toronto area, as needed All other tasks. Visit ListedBuy for more information.
Company:
NTT Data Services
Posted:
May 23 on ListedBuy
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More About this Listing: Desktop Support / Field Technician
Desktop Support / Field Technician is a Customer Service Field Technician Job at NTT Data Services located in United States. Find other listings like Desktop Support / Field Technician by searching Oodle for Customer Service Field Technician Jobs.
Desktop Support / Field Technician is a Customer Service Field Technician Job at NTT Data Services located in United States. Find other listings like Desktop Support / Field Technician by searching Oodle for Customer Service Field Technician Jobs.